Kensington nails and spa
💅 Beauty & Spa · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
nail salon tools were not properly sanitized or single use
Staff rushed the service and did not allow nails to dry.
Poor nail quality, uncomfortable environment, and unprofessional staff behavior.
Poor quality nail application, cuticle injury, and unsanitary facility conditions.
Customer was blocked by the salon without explanation or communication.
Business reply on Google
Hi there , I don’t think your number is being blocked at all. Would you try to call us again. We don’t ever block anyone number , any customer comes through our door are always welcome .
Poor nail application quality and unprofessional staff behavior.
Business reply on Google
Hi Lexi, thank you for sharing your feedback. We are truly sorry to hear that your recent visit didn’t meet expectations, especially after having good experiences before. Our goal is always to make sure every client leaves happy. We do offer an 8 days satisfaction guarantee for dip, gel , hard gel and acrylic and we ‘d live the opportunity to make this right for you. Please contact the salon directly or stop by so we can take a look and fix any issues at no cost. Thank you again for bringing this to our attention, your feedback helps continue to improve our service and communication.
Nails chipped after one day despite high service cost.
Business reply on Google
Hi, thank you so much for being a loyal customer over the past 5 years, we truly appreciate your continued support . We understand your concern about the price increase . Our French manicure involves extra steps and products, which is why there’s a small additional charge. We value your feedback and hope to welcome you back soon . Please feel free to reach out directly so we can make sure your next visit feels worth it .
Staff rushed the service and the nail polish did not dry.
Gel manicure chipped prematurely despite multiple attempts to fix it.
poor quality nail service with unpainted sides and smeared polish
Poor ventilation and cramped environment at the nail salon.
The customer was overcharged for a basic manicure service.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Customer experienced discriminatory service and long wait times at the salon.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Nails chipped prematurely due to technician failing to apply top coat.
Business reply on Google
Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.
Nail polish peeled and staff refused to provide promised repair service.
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Customer developed a toe infection following a pedicure service.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
The salon failed to completely remove the acrylic nails.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Long wait times and sloppy manicure service caused customer to be late.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Nail technician damaged natural nails by over-filing during a manicure.