Kerry's Car Care
🚗 Auto & Repair · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Shop failed to repair vehicle AC after multiple attempts and charges
Business reply on Google
Hi Mike, we are sorry to hear about your interaction with our staff that did not meet our standards. Your satisfaction is our priority, and we would like to make this right. Please contact us at 877-201-6586 to discuss further.
The shop provided a dishonest and overpriced repair quote.
Business reply on Google
We understand your concern about pricing, Daniel. Our aim is to provide fair and transparent costs for our services. If you have any questions or would like to discuss your specific case, please contact our support team at [email protected] or 877-201-6586. We'd be happy to review and explain our pricing structure.
Improper reinstallation of door panel parts after window repair service.
poor communication and failure to address an oil leak
Business reply on Google
Markus Konietzka, we apologize you didn't have a great experience with our service. If you are willing please contact us directly at 623-572-2727 to further address your feedback and try to restore your confidence in Kerry's Car Care. Thank you!
Excessive delays and poor communication regarding routine vehicle maintenance
Business reply on Google
We are sincerely sorry to hear that your last two experiences were disappointing and that we fell short of the high standards of service we aim to provide. We deeply apologize for the lack of communication you experienced during your visits. We would appreciate the opportunity to discuss your experience in further detail and address your current concerns personally. Please contact us directly at 623-572-2727 so we can work towards a resolution that satisfies you. Thank you!
Vehicle remained unsafe to drive after expensive and ineffective repairs.
Business reply on Google
Thank you for the great review. We strive to provide our customers with great service and value! Thanks again for the recommendation, and have an amazing day!
Shop overcharged for repairs and caused total engine failure
Business reply on Google
Tracy Fleck, thank you for letting us know about your visit to Kerry's Car Care. We regret to hear that your experience with us was not a more positive one. Upon further review we have noted the engine failure determined to be a direct result of improper repairs performed by an unqualified individual using incorrect parts and installation procedures prior to the vehicle being brought to Kerry's Car Care. The continued operation of the vehicle in a compromised state accelerated the deterioration of engine components. All findings were communicated; further engine repairs or replacement recommended. We would like the opportunity to address your concerns. Please reach out to us at (623) 572-2727 at your earliest convenience to discuss how we can turn your experience into a positive one. Thank you!
Technicians caused vehicle damage and failed to clean up oil spills.
The final bill was significantly higher than the initial quote provided.
Business reply on Google
Dan Spacek, thank you for posting a review and we're sorry to hear that your experience was not up to standards. Upon further review it appears the most recent visit located was from January of 2021. We would like the opportunity to talk and investigate your feedback further. Please reach out to us at (623) 572-2727 when you can so we can address this situation directly. Thank you and have a great day.
excessive wait times, poor communication, and unnecessary repair recommendations
Business reply on Google
Thank you for providing additional feedback. We strive for 100% satisfaction, and we regret to find out that this was not the case. With our repairs we also offer the extended warranty programs that other facilities do not offer. We apologize for the oversight regarding resetting the oil percentage. If you would be willing to return we would be happy to take care of that for you. We appreciate you bringing your concerns to our attention. Thank you!
Staff lack technical knowledge and customer service skills
Business reply on Google
Vanessa Douglas, thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. If you could provide more information to us, we would be more than happy to try and make this situation better. Upon further review of your recent visit it appears the shop completed a diagnostic as well as provided the recommended repairs. If you'd be willing to provide more feedback, please reach out to us at (623) 572-2727 so we can assist you further. Thank you!
The business charged significantly higher prices than competitors for vehicle repairs.
Business reply on Google
Hello Jon Mutka, thank you for leaving a review and letting us know of your recent experience. We are disappointed to hear that you did not have a more positive experience with us at Kerry's Car Care. Upon further review of your recent visit the shop provided a discount on the overall invoice. With the repairs we also offer the extended warranty programs that other facilities do not offer. We would like the opportunity to address your concerns. Please reach out to us directly at (623) 572-2727 when you have a chance. Thank you, and we look forward to hearing from you. Thank you!
The shop charged for full synthetic oil instead of synthetic blend.
Business reply on Google
Hi Derek Baker, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Upon further review of your recent visit the shop advised the vehicle takes full synthetic 5W30 (5 quarts). We'd like the opportunity to discuss this with you. Please reach out to us at (623) 572-2727 at your earliest convenience to discuss how we can turn your experience into a positive one. Thank you!
Shop recommended unnecessary and expensive repairs to the customer
Business reply on Google
Hello Dan Kalous, thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. We strive for 100% satisfaction, and we regret to find out that this was not the case. Upon further review of your recent visit the shop completed the oil change along with a tire rotation as well as provided routine maintenance recommended services regarding the flushes. As well as spark plugs due by mileage, valve cover gasket due to finding a leak, CV axles due to leaking grease, and the water pump due to leaking coolant. If you have any further questions regarding the recommended repairs please contact us at (623) 572-2727 when you have a chance and will be happy to assist you further. Thank you!
Staff exhibited poor customer service and attempted deceptive pricing practices.
Business reply on Google
Hi Alyssa Western, thank you for leaving a review and letting us know of your recent experience. We are sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We do offer price matching with a similar warranty as there are certain parameters that involve a price-match. We not only match the price, but also the warranty, and parts. The shop also contacts the other facility and confirms the parts and warranty. The shop shown exactly what the condition of the brakes were and also explained that the reason the charge may be more is due to the stellar warranty that comes with the repair as we offer the extended warranty programs that other facilities do not offer. We appreciate you providing this information. If you have any questions regarding the recommended repairs, please contact us at 623-572-2727. Take care. Thank you. Kerry's Car Care
Excessive wait time for a simple oil change service
Business reply on Google
We are disappointed to hear that you did not have a more positive experience with us at Kerry's Car Care. Unfortunately, the shop was showing an appointment on the schedule. The shop advised when the vehicle was dropped off that unfortunately it would be towards the end of the day before the vehicle would be ready. We apologize for any inconvenience this may have caused you. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (623) 572-2727 so we can work towards a solution. Thank you and have a great day.
Improper brake installation and failure to resolve safety issues
Business reply on Google
Justin C, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Upon further review the shop has reached out to further address this matter as well as have the vehicle inspected by a technician. We will continue to offer the stellar customer service we strive to accomplish and ensure a speedy resolution. Thank you and have a great day.
Repeated repair failures and unprofessional, condescending staff behavior.
Business reply on Google
Santiago Gabriel Galeffi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (623) 572-2727 when you have a chance. Thank you, and we look forward to hearing from you.
repeated failure to perform scheduled vehicle maintenance and poor communication
Business reply on Google
We're sorry to hear that you didn't have a great experience with our service. Thank you for letting us know about this. Your feedback helps us do better. We set a high standard, and we're so sorry to hear this was not met in your interaction with our business.
Staff lied about services performed on the vehicle.
Business reply on Google
Thank you for letting us know about your recent experience. We're sorry to hear that you didn't have a great experience with our service. After further review of the invoice it is showing an inspection, oil change and to check cabin and engine filter and at this time all air filters ok. Please reach out to the general manager about any concerns that you may have to work to resolve them for you.