Key Food Supermarkets

Key Food Supermarkets

πŸ›’ Retail & Products Β· 656 Castle Hill Ave Β· Bronx

NeverAbsolutely not. I’d never go back, buy again, or use them again.
18

total experiences

28%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NeverCustomer ServiceFrom Google Reviews
Jan 3, 2026

Manager refused restroom access and treated staff and customer rudely.

NeverProduct / Service QualityFrom Google Reviews
Jun 23, 2025

Customer purchased expired food and received rude service.

NeverProduct / Service QualityFrom Google Reviews
Sep 30, 2024

Pre-chopped peppers contained pieces of price stickers.

NeverBilling & ChargesFrom Google Reviews
Jun 27, 2024

Manager refused to honor a promised senior discount on groceries.

NeverStaff BehaviorFrom Google Reviews
May 23, 2024

Security guard engaged in a physical confrontation with a customer

NeverCustomer ServiceFrom Google Reviews
May 22, 2024

Customer denied entry due to service animal size

NeverWait & DelaysFrom Google Reviews
Feb 10, 2024

insufficient staffing leads to long wait times at checkout

NeverCustomer ServiceFrom Google Reviews
Feb 10, 2024

Frequent stock shortages and poor staff service at the store.

NeverMisleading & FraudFrom Google Reviews
Sep 3, 2023

The business is allegedly stealing and misusing customer EBT card information.

Business reply on Google

Good morning Leana, We wanna start by saying those are false claims as our stores are monitor daily for this type of issues that are going on around the states. We have no affiliation with Walmart We will never put our company in jeopardy with any in-legal doing. We highly recommend you contact your Snap representative and have them make a investigation and you will find out we have no part on this type of activities.

NeverBilling & ChargesFrom Google Reviews
Mar 14, 2023

Store prices are higher than marked and potentially predatory.

NeverStaff BehaviorFrom Google Reviews
Aug 25, 2022

staff were disrespectful regarding incorrect pricing of produce items

NeverBilling & ChargesFrom Google Reviews
Jan 6, 2022

frequent and inconsistent price increases on grocery items

NeverProduct / Service QualityFrom Google Reviews
Jan 25, 2021

Employee provided the incorrect brand of deli meat to the customer.

NeverBilling & ChargesFrom Google Reviews
Mar 16, 2020

store failed to honor advertised special pricing on products

NeverStaff BehaviorFrom Google Reviews
Dec 13, 2019

Staff exhibit discriminatory behavior, poor service, and sell expired food products.

Business reply on Google

Hello T.Wilfong My name is Marvin , im the store manager i would like to address this matter and take disciplinary actions .racism is again our policy . Please contact me at your earliest convenience 917-231-5615

NeverProduct / Service QualityFrom Google Reviews
Dec 5, 2018

High meat prices and limited product selection

Business reply on Google

Juanita, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately.

NeverProduct / Service QualityFrom Google Reviews
Feb 22, 2018

Store sells expired food products past their expiration dates.

Business reply on Google

Thank you for your review Enrique , if you have any concerns you can write us at [email protected]

NeverCleanliness & HygieneFrom Google Reviews
Dec 27, 2017

Deli staff lack hygiene and meat products are not fresh.

Business reply on Google

Monique, we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately.