KidsStreet Urgent Care
🩺 Health & Wellness · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business failed to honor the appointment order for a patient.
Business reply on Google
Thank you for sharing your concerns with us. We are sorry to hear about this experience and would like to help. Please fill out this short form to tell us more about your experience so a clinic manager can contact you: https://www.kidsstreeturgentcare.com/contact-us/patient-experience-feedback/. Patients are seen in order that they register. Many of our patients register online and wait from home; therefore, if you walk into the clinic, many people will likely walk in after you who have registered online and, therefore, will be seen before you. We apologize for the confusion and will use your feedback to improve.
staff failed to provide medical assistance or guidance for a child
Business reply on Google
We are so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon. Thank you for taking the time to bring this to our attention.
Staff lacked pediatric care skills and failed to comfort the child.
Business reply on Google
We are so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon.
poor bedside manner and delayed billing process
Business reply on Google
We are so sorry to hear about this experience and would like to help. Please fill out this short form to tell us more about your experience so a clinic manager can contact you: https://www.kidsstreeturgentcare.com/contact-us/patient-experience-feedback/. We take clinic feedback very seriously and appreciate you taking the time to bring this to our attention.
Excessive wait time for a pre-employment drug screening appointment.
Business reply on Google
Thank you for sharing your concerns with us. We are so sorry to hear about this experience and would like to help. Please fill out this short form to tell us more about your experience so a clinic manager can contact you: https://www.mainstreetfamilycare.com/contact-us/patient-experience-feedback/. We take clinic feedback very seriously and appreciate you taking the time to bring this to our attention.
The check-in process is inefficient and needs improvement.
Business reply on Google
Thank you for taking the time to share your experience. We’re so happy to hear that you received good service from our team, but we’re truly sorry that you had trouble with our kiosk. Our goal is to create a patient experience that is convenient and accessible. We take your feedback seriously and will use it to improve going forward.
Excessive wait time for a simple drug test
Business reply on Google
Thank you for sharing your concerns with us. We are so sorry to hear about this experience and would like to help. Please fill out this short form to tell us more about your experience so a clinic manager can contact you: https://www.kidsstreeturgentcare.com/contact-us/patient-experience-feedback/. We take clinic feedback very seriously and appreciate you taking the time to bring this to our attention.
Provider failed to perform a complete physical examination on a child.
Business reply on Google
We are so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon. Thank you for taking the time to bring this to our attention.
The wait time for a drug test was excessively long.
Business reply on Google
I’m so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon.
Long wait time and multiple failed attempts at blood collection
Business reply on Google
I’m so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon. Thank you for taking the time to bring this to our attention.
Unprofessional staff and failure to send medication to the pharmacy.
Business reply on Google
I’m so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon.
Nurse practitioner was rude and dismissive regarding infant's skin condition.
Business reply on Google
I’m so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon.
Staff member was rude and unprofessional to a customer.
Business reply on Google
I’m so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon.
Long wait time for a service they could not perform
Business reply on Google
Hello, thank you for contacting KidsStreet Urgent Care! I’m so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon.
minor service hiccup during the urgent care visit
Business reply on Google
Thank you for taking the time to leave a review & share your experience. If you would like to share more, please fill out this short form to tell us more about your experience and provide your contact information so a clinic manager can call you: https://www.kidsstreeturgentcare.com/contact-us/patient-experience-feedback/. We truly value clinic feedback & appreciate you choosing KidsStreet!
Staff member hit a child with a door and acted aggressively
Business reply on Google
Thank you for sharing your concerns with us. We are so sorry to hear about this experience and would like to help. Please fill out this short form to tell us more about your experience and provide your contact information so a clinic manager can call you: https://www.kidsstreeturgentcare.com/contact-us/patient-experience-feedback/. We take clinic feedback very seriously and appreciate you taking the time to bring this to our attention.
Technician struggled to perform x-rays on a toddler
Business reply on Google
Thank you for sharing your concerns with us. We are so sorry to hear about this experience and would like to help. Please fill out this short form to tell us more about your experience and provide your contact information so a clinic manager can call you: https://www.kidsstreeturgentcare.com/contact-us/patient-experience-feedback/. We take clinic feedback very seriously and appreciate you taking the time to bring this to our attention.
automated phone system prevents reaching a representative for pricing information
Business reply on Google
Thank you for contacting us and bringing this to our attention. We are having phone issues and are working to resolve them as soon as possible. We understand this is frustrating and apologize for any inconvenience this caused. As we work to resolve this issue, you can fill out this short form and a clinic manager will contact you to answer any questions. https://www.kidsstreeturgentcare.com/contact-us/patient-experience-feedback/. Again, we apologize for the inconvenience and are working to resolve this issue quickly.
staff allegedly discriminated against customer during school supply distribution
The wait time at the urgent care is excessive.
Business reply on Google
Hi! Thank you for sharing your concerns with us. We are so sorry to hear about this experience and would like to help. Please fill out this short form to tell us more about your experience and provide your contact information so a clinic manager can call you: https://www.kidsstreeturgentcare.com/contact-us/patient-experience-feedback/. We take clinic feedback very seriously and appreciate you taking the time to bring this to our attention.