Kim's Nails & Spa
💅 Beauty & Spa · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manicure chipped prematurely and menu prices are inaccurate.
Business reply on Google
Hello Ariele cravatta! We thank you for being a customer of Kim's Nails. We understand your feelings, we sincerely apologize for the incident, it was beyond our control, we usually make very durable gel for our customers. But I don't know why your nails are peeling off. If your nails peel off within 10 days, please come back to the salon, we will redo it for you without charge, thank you.
Gel x nails were poorly applied and began chipping within 24 hours.
Business reply on Google
Feedback from Kim’s Nails owner: Thank you Antonia for sharing your thoughts and coming back to support La. We are very sorry that your recent experience was not as expected, especially with the Gel X service. Kim's Nails always wants to bring the best quality to customers, and we will review the process as well as provide additional training for technicians to improve this service. We appreciate your previous compliments on the dedication and loyalty of our team, and hope to have the opportunity to serve you better next time. 💖 Thank you for helping us improve every day! — Kim's Nails, North Park, San Diego 💅
Nails were damaged by over-filing and gel manicure chipped quickly.
Poor appointment management and confusion regarding accepted payment methods.
unauthorized services and unexpected price increases during a pedicure
The nail service provided was sloppy and overpriced.
unsanitary conditions with flies and poor service quality
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
The salon had flies and a mouse in the wash area.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
ATM machine failed to dispense cash after charging the customer account
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Technician provided poor quality nail design and unexpected price increases
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Aggressive upselling and poor quality nail service provided.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Nail technician performed poor quality acrylic application causing nail tenderness.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Poor manicure quality, unsanitary practices, and aggressive payment demands.
Business reply on Google
Dear Candice Babineau, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, and we sincerely apologize for the disappointing visit you had at our salon. We strive to provide exceptional service to all our customers, and we regret that we fell short of your expectations. Regarding the chipping of your gel manicure, we understand your frustration. Our goal is to ensure long-lasting results, and we apologize for any inconvenience caused. We take your concerns seriously, and we will investigate this matter further to determine if there was an issue with the quality of the polish used or any other contributing factors. We are truly sorry to hear about your encounter with the wooden stick during the scrub and the lack of cleanliness. Hygiene and cleanliness are of utmost importance to us, and we have strict protocols in place to prevent such incidents. We will address this matter with our staff to ensure it does not happen again in the future. In regards to the behavior of our staff member wearing a mask but coughing, we apologize for any discomfort caused. We understand that a relaxing and enjoyable atmosphere is essential for our custom
Long wait times, poor service quality, and unsanitary salon conditions.
The nail polish application was messy and service was poor.
Poor service, improper nail application, and physical injury during pedicures.
Long wait time followed by refusal of requested service
Nail shape was incorrect and service time was excessive.
Limited nail color selection and high pricing for basic services.
The business failed to honor a scheduled appointment time.