Kimpton Hotel Monaco Seattle
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel staff member harassed guests by tampering with elevator controls.
Business reply on Google
Dear Flo, Thank you for sharing your feedback. I’m very sorry to read about your experience with us. Regardless of the circumstances, no guest should leave our hotel feeling unwelcome or as though their presence was an inconvenience. I’m particularly concerned by your comments regarding the interaction in the elevator, as well as the overall impression our team left during your stay. What you described is not reflective of the level of professionalism and hospitality we expect from our team, and I will be reviewing your feedback internally with the appropriate leaders. I would genuinely appreciate the opportunity to connect with you directly, better understand what occurred during your stay, and see what we can do to make this right. Please feel free to contact me directly at the email below. Thank you again for bringing this experience to our attention. Warmest regards, Stefan Yang Director of Rooms [email protected]
Room quality did not match description and billing credits were not applied.
Business reply on Google
Dear Brooke, Thank you for taking the time to share your feedback. I am sincerely sorry to learn that your stay did not meet your expectations. It is disappointing to hear that you left feeling let down by the suite accommodations, the communication surrounding the benefits associated with your stay, and your attempts to contact the hotel after your departure. I understand how frustrating it can be when expectations are not met, particularly when it comes to the value of your accommodations and the charges on your folio. We strive to provide clear communication regarding guest benefits and billing, and I regret that this was not your experience. Your comments have been shared with our leadership team for review as we continue to improve both our communication and overall guest experience. Thank you again for bringing these concerns to our attention. We appreciate your candid feedback and hope there may be an opportunity to restore your confidence in us in the future. Warmest regards, Stefan Yang Director of Rooms
The hotel overcharged the guest and provided inconsistent pricing information.
Hotel refused to honor the booked rate after checkout.
Business reply on Google
Dear DL, Thank you for your feedback, please contact me directly for reservation request in the future. Warm regards, Stefan Yang Director of Rooms
Hotel artificially inflated room prices during booking process
Business reply on Google
Dear Kyle, Thank you for taking the time to share your feedback. Our room rates are dynamic and fluctuate based on demand, availability, and market conditions, which is standard practice across the hospitality industry. We do not engage in price gouging, nor do we control or intentionally delay third-party booking platform systems. Any technical issues experienced during booking would have been outside of our direct control. We regret that this experience led to frustration and wish you the best of luck in finding accommodations that better suit your needs. Warmest regards, Stefan Yang Director of Rooms Kimpton Hotel Monaco Seattle
Inconsistent hotel policies and poor front desk service.
Business reply on Google
Dear S G, Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet expectations and that inconsistencies in information and service caused frustration during your stay. Your concerns regarding happy hour timing, menu availability, check-in policies, and front desk service have been shared with our leadership team for review and follow-up. This is not the experience we aim to provide, and we regret the impact it had on your visit. We appreciate you taking the time to let us know where we fell short. Warmest regards, Stefan Yang Director of Rooms Kimpton Hotel Monaco Seattle
Poor service, malfunctioning room amenities, and unprofessional lobby environment.
Business reply on Google
Dear guest, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your stay did not meet expectations and that several aspects of your experience caused frustration and discomfort. What you described is not the level of hospitality or follow-through we strive to provide, especially at our price point. Your concerns have been shared with our leadership team for immediate review, as they highlight areas where we clearly fell short. We appreciate you bringing this to our attention and regret that we did not deliver the experience you were expecting. Warm regards, Stefan Yang Director of Rooms Kimpton Hotel Monaco Seattle
Staff failed to provide requested assistance for a guest with disabilities.
hotel refused to provide a refund for a canceled reservation
Business reply on Google
Dear K C, Thank you for sharing your experience. I’m truly sorry for the frustration and distress you encountered while trying to resolve this situation, especially given the circumstances surrounding your travel. What you described is not the experience we want for our guests. Your concerns have been shared with our leadership team for review, and we regret the impact this had on you. Thank you for bringing this to our attention. Warmest regards, Stefan Yang Director of Rooms Kimpton Hotel Monaco Seattle
Hotel refused to provide a refund for a canceled trip.
Business reply on Google
Dear M. J, Thank you for sharing your experience. I’m truly sorry for the frustration and distress you encountered while trying to resolve this situation, especially given the circumstances surrounding your travel. What you described is not the experience we want for our guests. Your concerns have been shared with our leadership team for review, and we regret the impact this had on you. Warm regards, Stefan Yang Director of Rooms Kimpton Hotel Monaco Seattle
Inadequate room furniture, expensive valet, and long wait times for vehicle.
Lack of room service, amenities, and slow valet parking.
system errors prevent booking a room using rewards points
unauthorized amenity fees charged without explanation or response from management
Hotel room was unclean with poor amenities and thin walls.
Hotel construction, poor room quality, and excessive noise levels.
Renovation blocks restroom access and service requests are delayed.
Hotel television and internet connectivity are non-functional.
Poor soundproofing, slow service, and low quality room amenities.
Unsanitary room conditions and poor service from hotel staff.
Business reply on Google
I am so sorry to hear about your poor experience! I assure you that we don't take any of this lightly! Please reach out to a manager on duty so we can better assist you as I cannot get any information through this portal. I will also be connecting with our team so we can continue to excel in our hospitality! Thank you for your feedback Cagatay.