King & Queen Nails & Spa
💅 Beauty & Spa · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor service quality, nail breakage, and fungal infection after ownership change.
Business reply on Google
Ashlee, we’re disappointed to see this review, especially because several statements do not accurately reflect our business. Since taking ownership, we have continued using the same service menu and pricing, so the claim that our prices suddenly “spiked” is simply not accurate. Whenever you brought a broken nail to our attention, we welcomed you back and fixed it at no charge in an effort to take care of you as our customer. We also take cleanliness, sanitation, and the safety of every client extremely seriously and follow strict sanitation procedures. Given the accusations made in this review despite our efforts to accommodate you and address your concerns, we believe it is best that we part ways. We wish you the best.
Nail technician filed natural nails shorter than requested.
Business reply on Google
Hi Alexandria, we're sorry to hear that you were unhappy with your French manicure. We understand how frustrating that can be. During your service, we checked in multiple times regarding the length and overall look of your nails, and we were not made aware of any concerns at the time or during checkout. Had we known, we would have gladly made adjustments and continued working with you until you were happy with the result. We always encourage our guests to let us know if anything isn't right, as we're happy to make corrections at no additional charge. We'd welcome the opportunity to speak with you and make things right.
Gel manicure developed bubbles and chipped within one week.
Business reply on Google
Hi Traci, we're sorry to hear about your experience. Bubbles in the gel and chipping within a week are certainly not the results we want for our clients. While issues like bubbling or premature chipping can occasionally happen due to a variety of factors, even in rare circumstances, we always stand behind our work and want our clients to be happy with their service. We would have loved the opportunity to take a look and make things right for you. Please give us a call or stop by the salon, and we'd be happy to inspect and fix the affected nails. Thank you for your feedback, and we hope to have the chance to provide you with a better experience.
Nail technician damaged natural nail beds through improper filing and acetone use.
The business refuses walk-ins and hangs up on incoming calls.
The business consistently refuses service due to insufficient staffing levels.
Staff refused service and exhibited discriminatory behavior toward the customer.
Nail length was not adjusted to the customer's requested preference.
Staff verbally attacked customer after a long wait for nails drying.
Technician caused bleeding and performed a poor quality manicure.
Nails fell off the day after the service.
The acrylic nails were poorly shaped and unevenly applied.
Staff member removed too much eyebrow hair during a waxing service.
Poor nail quality and injury caused by technician
Nail broke within five days and salon refused free repair.
The pedicure service provided was incomplete and lacked quality.
Powder nails chipped quickly and lacked expected service inclusions.
Cuticle treatment is not included in the service price
Staff provided poor customer service and performed a low quality pedicure.