Kingwood Fitness
🏋️ Fitness & Gyms · Kingwood
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
gym failed to respond to cancellation request via email
Business reply on Google
Michael, I'm very sorry for the frustration and poor communication around your cancellation. That's not the experience we want — I've forwarded your concern to our membership team so they can locate your request, confirm the cancellation within 48 hours, and review any pending charges. We appreciate your positive comments about the gym and will work to improve our processes so this doesn't happen again. If you still don't receive confirmation after 48 hours, please contact the front desk directly.
Gym lacks personal entertainment, sauna, and SilverSneakers program participation.
Business refused to honor prepaid membership purchased through third party provider.
Business reply on Google
Thank you for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. We realized there was a misunderstanding with our enrollment with the Active and Fit program. It was not our intention to give you a less than favorable first impression. We would like an opportunity to make it right.