Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The nail application lacked durability and broke shortly after the appointment.
staff was rude and unable to perform requested nail services
Gel-X nails broke and lifted within two weeks of application
poor quality manicure and pedicure with incorrect shaping and thick application
Staff performed poor nail designs and acted disrespectfully toward the customer.
Technician performed poor nail preparation and incorrect builder gel application…
Poor service, overpriced charges, and rude staff.
The salon charged an excessively high price for basic nail services.
Gel manicure quality declined and staff refused to address customer complaints.
Staff lacked skills for requested nail extensions and performed poor quality work.
Technician caused physical damage to customer nails through excessive filing.
Staff refused service and made the customer wait excessively.
Poor nail service quality and unprofessional staff attitude
Staff member was rude and caused physical pain during cuticle removal
dip nails chipped within one week of application
unauthorized services and unexpected charges for additional products
Business reply on Google
Hi Wenchao, I think there must be some misunderstanding somewhere, our cuticle oil bottle is only $5, and the massage minutes are described explicitly in our menu (here is our full menu: http://kitchennailbar.com) - I think you probably had a manicure + buying a cuticle care oil mini bottle. Could you mind emailing us at [email protected] the phone number that you used at checkin so we can investigate further? We tried to look for your name in our system but we couldn't find any related information. Many thanks, Best regards, Kitchen Nail Bar Team.
Rude staff, poor workmanship, and nails falling apart after five days.
Customer waited twenty-five minutes past appointment time without staff communication.
Staff attempted unauthorized tip addition and provided poor quality pedicure service.