KlickWay Athletics
🏋️ Fitness & Gyms · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
customer continues to be charged after membership cancellation
Business reply on Google
Hello, happy to get this resolved today. Please email [email protected]. We double checked our inbox and junk mail and weren't able to locate the request.
requested free pass was never received and staff did not respond
Business reply on Google
Hello Jaholo, please email [email protected] we are happy to assist!
insufficient cleaning supplies and dirty towels provided for gym equipment
Business reply on Google
Thank you for your feedback and for calling this out. We did have a short-term supplier issue with our disposable wipes, which required us to temporarily use spray bottles and towels. Towels were rotated and replaced frequently during that time. We’ve since resolved the issue and are fully restocked with wipes. Maintaining a clean and hygienic environment is a top priority for us, and we are continuously reinforcing our cleaning and inventory protocols to prevent situations like this from happening again. If you notice anything that doesn’t meet expectations, please feel free to email us at [email protected] or speak with a manager directly so we can address it right away. We appreciate you bringing this to our attention. -Sean
Staff accused member of unauthorized access and acted in intimidating manner.
Business reply on Google
Hi Ashley, We take feedback like this seriously because our expectation is that every member and guest is treated with respect and professionalism. After reviewing the situation carefully, including speaking with staff and reviewing footage from that day, we did not find evidence that supports the characterization described in your review. Part of our team’s responsibility is to verify access to protect the safety and security of all members. In many cases this can be done by matching the visitor log with a profile photo. If a photo is not available, our team may need to ask for a name or request a second check-in to confirm membership. We stand behind our staff and the standards we hold them to, and we remain committed to creating a respectful training environment for everyone. We wish you the best moving forward.
Staff member physically attacked customer and management banned the victim.
Business reply on Google
We take matters like this seriously. While we are not able to verify or take action regarding incidents that may occur outside of our facility, the individual referenced is no longer affiliated with our gym. Our priority is maintaining a safe and respectful environment for our members and staff.
Member banned without explanation or refund by management
Business reply on Google
The world is not out to get you. You know what you did. Just take the L and work on yourself.
Gym equipment is rusted and the facility floor is dirty.
Business reply on Google
Hi, we have been working very hard to improve the quality at all of our locations. Our staff is dedicated to ensuring we can provide the best experience to our members. We have added new calibrated plates and cardio machines for members looking to use new equipment and have doubled down on maintenance and cleaning. We'd love to offer a free day pass next time you are in town and we are looking for a unique workout experience in the PNW. Feel free to give us a call or email us at [email protected]
Business was closed despite an active reservation.
gym equipment weight plates are inaccurate
Gym charged for months after access was revoked without authorization