Knights Inn Philadelphia
🏨 Hotels & Travel · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsafe environment with dirty rooms and dismissive front desk staff.
Business reply on Google
We appreciate you taking the time to share your feedback. Our goal is to provide a comfortable and pleasant stay for all our guests, and we regret that your experience did not meet your expectations. Thank you for bringing this to our attention.
The hotel was poorly maintained, unclean, and had a strong odor.
Business reply on Google
We appreciate you taking the time to share your feedback. Our goal is to provide a comfortable and pleasant stay for all our guests, and we regret that your experience did not meet your expectations. Thank you for bringing this to our attention.
unclean room with hair, broken furniture, and poor customer service
Business reply on Google
Dear Jade, Thank you for allowing us to learn from your guest experience. We deeply regret that the room conditions described did not reflect our best and that the type of support you were looking for could not be provided. Our team truly hopes you were able to secure alternative accommodations so you could enjoy your time in Philadelphia as you originally planned.
Incorrect room type, rude staff, unsafe electrical outlets, and dirty bathroom.
Business reply on Google
Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously and appreciate your candidness. Our team strives to maintain high standards of cleanliness and service, and we regret that we fell short during your visit. Your concerns will be reviewed by management to ensure we provide a better experience for future guests. We hope you will consider giving us another opportunity in the future.
staff refused to process a refund within the cancellation window
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. We appreciate your comments, as they help us address areas needing improvement. Your concerns will be shared with the appropriate team members to ensure our standards are met. Thank you again for your insights, and we hope you might consider staying with us in the future for a more enjoyable experience.
The hotel refused entry and denied a refund.
Property refused refund for cancelled stay and staff was rude
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide, and we take your concerns seriously. We hope to have the chance to provide you with a better experience in the future.
The hotel room and hallways were dirty and in poor condition.
Unsanitary room conditions, safety hazards, and rude staff.
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide, and we take your concerns seriously. We hope to have the chance to provide you with a better experience in the future.
The hotel room was dirty and unsanitary.
Unfriendly staff, poor maintenance, and unresolved safety concerns regarding room access.
Business reply on Google
Thank you for sharing your thoughts with us. We are disheartened that this is how you felt during your stay. Your feedback will be shared with our team to ensure we are upholding our high standards of hospitality. Please allow us another opportunity to regain your trust.
The bathroom floor was sticky and linens were not clean.
Business reply on Google
Dear Evie, We regret to hear that your room was not prepared according to our usual high standards of cleanliness. While this is not a typical occurrence, we will share your feedback with our housekeeping team so these issues can be rectified going forward. It's also disappointing to hear about the service you received at the front desk. What you described does not align with our commitment to hospitality, and we will address this with the appropriate team members to ensure we are always offering our best. Thank you for staying with us and for taking the time to share your experience.
clogged drains with hair and lack of heat in rooms
Hotel staff refused access to room and withheld guest luggage
Business reply on Google
Thank you for sharing your feedback. We regret that the experience did not reflect the quality you expected, and your comments will be shared internally so we can address these concerns with the appropriate teams and prevent similar issues.
Staff exhibited discriminatory behavior and refused to provide a refund.
Business reply on Google
Thank you for sharing your experience. We take all guest feedback seriously and will address your comments with our team to ensure a better experience for future guests. We strive to provide a welcoming environment, and it's disappointing to hear that we fell short during your stay. Your comments will help us improve our services moving forward.