Kosta's Kitchen
🍽️ Restaurants · Charlotte
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent food quality and missing items from orders.
Business reply on Google
Hi Anthony, we are sorry to hear that you had issues with your order. Please email us at [email protected] so that we can discuss replacing your meal to make it right!
The restaurant failed to serve the party for over thirty minutes.
Business reply on Google
Hi Michael, I am so sorry to hear about your experience. I want to confirm that your review is referring to the location at 2925 Yorkmont road in Charlotte NC? I was here at the store from open to close Monday March 30th and didn't have the opportunity to serve any large groups that day. I would like to know more about this visit if you would please email me at [email protected]. Thank you for your business and I look forward to hearing more about your experience. - Lindsey Kostas' Kitchen Yorkmont
The business charges an additional fee for credit card transactions.
Business reply on Google
Hey Andrea, I am so sorry that you had a negative experience at a Kosta's Kitchen location. I would like to know more about your interaction. This review was left for the location on Yorkmont road but we do not have an employee here by the name of Ashley and we do not charge a $2 credit card fee. Could you have possibly meant this comment for another location? If so, please let me know which store you visited so that I can get your review to the proper manager and they can address the situation. Thank you for your time and if you are ever in the area of Kostas Kitchen on Yorkmont road we would love the chance to change your opinion and provide you with great food and excellent customer service!
Increased prices and decreased food quality at the restaurant.
Business reply on Google
Thank you for your honest feedback and for supporting us in the past. We’re truly sorry to hear that your recent visit didn’t live up to the experiences you once enjoyed with us. Rising costs have made things challenging, but our heart is still in serving good food and taking care of our guests. We appreciate you sharing your thoughts and wish you nothing but the best. If our paths cross again down the road, we’d love the opportunity to welcome you back.
The coffee was poor quality and the order was incorrect.
Business reply on Google
Hey Jonathan, I am sorry to hear that your visit was anything less than excellent! Customer satisfaction is our number one priority, and I would love the chance to make it right! Please email me your information at [email protected] so that the manager Lindsey can provide you with a complementary meal to make up for your order being wrong during your visit. We hope to have the chance to serve you again soon!
difficulty obtaining drink refills due to counter service model
Business reply on Google
Hi Mike, we are sorry to hear that you didn't love your meal! I would like the chance to make that right for you! Please ask for the manager on your next visit and I will take care of it for you, My name is Lindsey! We also have waitstaff constantly walking around the floor servicing customers, so upon your next visit you shouldn't need to leave your seat while enjoying your meal. Just ask any of the waitstaff for a refill on your drink and they will be happy to assist you! Hope to see you back soon!
customer found a bug in their salad
Business reply on Google
Hello Mrs. Adams as the manager that reached out to you, I can assure you that your situation is the first of its kind! We did not take it lightly and after speaking with you we thoroughly inspected all the produce to make sure the problem was not in house. We sell over 100 salads daily during our extremely busy lunch hour and have never received a complaint of that nature. Although we do everything within our ability to keep all insects from coming into our restaurant, we understand that in this industry things like this can happen and with that being said I do apologize for the poor experience! I understand your disappointment and that is why I promptly refunded your order and offered complementary meal of choice to compensate for the bad experience. Again, I am sorry and hope that you return for the complementary meal!
Poor food quality and lack of proactive table service.
Business reply on Google
Thank you for taking your time to leave us a review. We are sorry to hear that your experience was not as expected! We would love to make this right for you. Come enjoy a meal on the house at your earliest convenience! Customer satisfaction is our number one priority so just ask for the manager and your meal will be taking care of!
The sandwich bun was stale and tasted old.
Business reply on Google
Thank you for letting us know and sharing your experience. We would love to make it up to you, please come in and ask for the Lindsey or Rachel, and we will replace your meal with something I am sure you will love!!
The food served was described as being totally tasteless.
Business reply on Google
Thank you for taking the time to leave us a review. We are glad your service was on point but disappointed to hear that you didn't enjoy your meal! We would love the chance to make it right! The manager's name is Lindsey, if you would like to call in and ask for her we would love to replace the meal you were not pleased by with another of your choice on the house. Please call 980-299-1000 to speak with her about a meal replacement, because we have a lot of great menu options and would love the chance to win you over!
The lamb served was pre-cooked and imitation meat.
Foreign object found in overcooked fries from takeout order
The restaurant was out of most menu items on Saturday.
Business reply on Google
Thank you for your comment we love to hear customer feedback. Saturday’s we are open from 7am-2pm serving breakfast all day and sandwiches and salads for brunch from 10:30am-2pm. If you would like to try one of our homemade dinner specials our full menu is available Monday thru Friday 10:30am-8:00pm hope to see you back.
Small portion sizes and high prices for individual menu items.
Business reply on Google
Thank you for your feedback! We are always open to improving our customer satisfaction. We do our best to set prices that match our products quality. As it is our goal to serve the area, always fresh, home cooked food, and we do apologize if you consider some of our prices out of your range. Please email us directly at [email protected] so that we could please offer you one complementary meal of choice, so you may see that our quality does indeed match the set prices.
The salad portions are too small for the price charged.
Business reply on Google
Thank you so much for your feedback we do strive for a 100% customer satisfaction and we appreciate your suggestions.
High prices and long wait times for food service.
Business reply on Google
Thank you for your feedback we're working around the clock to get our servers trained and ready for opening week! We appreciate all comments and hope that you can give us another try after our grand opening, hope to see you soon!