Krupp Moving & Storage

Business reply on Google

Michael, I’m very sorry your move was handled so poorly; losing and damaging belongings and the communication failures you describe are unacceptable. We understand the frustration about the damaged and missing items and the insurance coverage discrepancy, and we have escalated your file to our senior claims and operations teams for immediate review. We will prioritize processing your damage claim, locate any remaining items, and work to resolve outstanding payments as quickly as possible. Thank you for the feedback — we are committed to correcting these failures and improving our processes.

Business reply on Google

Carolyn, we are sorry that you feel disappointed with your moving experience. That said, there are several important facts in your review that need to be clarified for accuracy. First and most importantly, you selected the basic released valuation coverage of $0.60 per pound per item, not full replacement value coverage. Despite this, we went well beyond the coverage you selected and arranged for repairs and compensation at full replacement value, which you were not contractually entitled to under your chosen protection option. All furniture was professionally padded and protected, and a licensed repair technician was sent to address the reported damage. Repairs were completed at our expense. The claim was handled through our claims administrator in accordance with federal and state moving regulations, and communication was documented and consistent throughout the process. Regarding specialty items, the treadmill was credited when it could not be moved, and the piano was moved by an experienced crew. While every move is different, time comparisons to moves performed over a decade ago by other companies are not an accurate measure of current conditions, home layouts, access, or scop

Business reply on Google

We sincerely apologize for the experience you've had with our moving service. Your feedback is crucial, and we take your concerns very seriously. We strive to provide quality service, and it's clear we fell short in your case. Please know we are committed to addressing your concerns and improving our processes. We would like to discuss this further to resolve the issues you faced.

Business reply on Google

We deeply regret to hear about your disappointing experience with Krupp Moving and Storage. Communication is a top priority for us, and we apologize for not meeting your expectations in this regard. Your feedback regarding our delivery and notification process is invaluable, and we will address these issues with our team to ensure they are improved. Thank you for bringing this to our attention, and we sincerely apologize for the frustration you experienced.

Business reply on Google

Hi Ann, We’re truly sorry to hear that your parents' move did not meet expectations. Providing a smooth and stress-free moving experience is our top priority, and we regret that this was not the case for your family. While we understand your frustration, we want to clarify that we worked directly with your parents to resolve the matter, including issuing a refund, which was acknowledged with a signed release. We take all concerns seriously and strive to address issues promptly and fairly. If there’s anything further your parents would like to discuss, we encourage them to reach out to us directly. We appreciate the opportunity to serve our customers and will continue working to improve our services. Additionally, we addressed the concerns by letting go of the individuals involved, as their actions did not align with our company’s core values and policies. We hold our team to high standards of professionalism, and when those standards are not met, we take corrective action to ensure it doesn’t happen again. Best regards, Dakotah Alexander General Manager [email protected] 6145867533

Business reply on Google

This is absolutely false. We have dealt with hundreds and thousands of customers and we have never had this problem in our company. Jim never reaches out to say anything about someone from our company stealing his card information…. The fact that he never reaches out to say anything to the company; Jim is the fraud here. Also, what proof do you have that it was someone from the company? It could be anyone. This review come after a year later.. what sense does this make?