KT Nail Supply
💅 Beauty & Spa · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent operating hours and unprofessional staff behavior toward customers.
Staff followed and monitored the customer throughout the store.
Store requires appointments without prior notice to customers.
Staff followed customer and acted suspiciously during their shopping visit.
Store hours are unreliable and staff provides poor customer service.
Customer experienced racial profiling and verbal abuse by store staff.
Staff exhibited discriminatory behavior and followed customer throughout the store.
Staff ignored customer attempts to enter the store
Business reply on Google
Sorry for the inconvenience, we were short staffed but we are back and fully open.
Staff member aggressively confronted customer over an already opened product box.
Business reply on Google
Hey Alexis, We’re so sorry to hear that you felt uncomfortable in our store that’s never the experience we want for our customers. At KT Nails Supply, our goal is for everyone to feel welcome and enjoy their visit. The employee who approached you was simply trying to prevent the nail tips from spilling, and they may not have realized that a box had already been opened, as the sign on the racks asks customers not to open them. We truly hope you’ll give us another chance to provide you with a better experience, and we sincerely apologize again for any discomfort caused. KT Nail Supply Management
Staff followed customer and treated them rudely while shopping.
Business reply on Google
We’re truly sorry to hear about your recent experience and the way you were made to feel while shopping with us. That is not the standard of service we aim to provide, especially to loyal customers like yourself. You should always feel welcome, respected, and free to browse without pressure or discomfort. We will be addressing this internally to ensure our staff understands how to better support customers in a respectful and helpful way. Thank you for bringing this to our attention, and for your continued support despite this situation.
staff provided dismissive and unhelpful customer service
Business reply on Google
We sincerely apologize for any negative experience you had during your visit. At our supply store, we strive to provide excellent customer service to all of our clients, and we’re sorry if you felt dismissed or unsupported. Regarding the discount, the customer you mentioned had taken a Lobo Nailz class, which qualifies for a discount. If you’ve taken the class as well, we would be happy to offer you the same benefit! As for the account, we apologize for any confusion — anyone is welcome to create an account with us! It simply helps us reprint receipts for tax purposes in case you ever need them. We appreciate your feedback and hope we can serve you better in the future. Thank you for bringing this to our attention!
Products sold were tampered with and contained incorrect or harmful ingredients.
Business reply on Google
please share the world your receipt. if it was “sealed” clearly it’s been untouched from the manufacture to us. we have NOT restocked Kiara Sky Monomer these past 2 months, have a good day though! *I don't know where you got this information that we seal our products because we do not. We are wholesale, the products come as is. We mention to customers when they ask about YN powders, we say we cant open up product or else customer will not buy it. Also Kiara Sky monomer comes in box, so there's no need for us to crack the seal open and switch out the liquid. If you have any problems or concerns please feel free to come in store and ask to speak to manager so we can bring it up to YN/Kiara. :)
Customer felt unfairly monitored by staff while shopping in the store.
Business reply on Google
We apologize for any discomfort you felt during your visit. We will address this issue with our staff to ensure all of our customers feel welcome and respected. Thank you for your feedback.
Excessive wait time due to slow service and customer line cutting.
Business reply on Google
We sincerely apologize for the inconvenience you experienced during your checkout process. Please know that we would never intentionally allow someone to skip ahead in line. If this ever happens again, we encourage you to kindly speak up so we can address the situation immediately. We truly appreciate your feedback and the opportunity to improve your experience with us.
Customer was followed and treated rudely by store staff.
Business reply on Google
Hello Lexy, sorry about your experience but I don’t believe any of our workers would follow you around, and it is not our fault that you assumed that the Asian you asked a question to didn’t work here (maybe we shouldn’t assume) also they may have just been shopping just as you, and asking if we had something in stock. Next time come talk to a real employee in the front and let them know what is happening if you are being watched or followed around the store.
Staff members were rude and unhelpful during the store visit.
Business reply on Google
Thank you for bringing this to our attention, we are sorry to hear about your experience. We will address this with our team to ensure it does not happen again.
Staff followed customer and exhibited discriminatory behavior
Staff called police on customer following a pricing dispute
missing items and failure to provide refunds for orders
Staff pushed customer and owner acted aggressively toward patrons