L and G Family Restaurant
🍽️ Restaurants · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The restaurant restrooms are unsanitary and require deep cleaning.
The restaurant had dirty glassware and poor customer service.
Business reply on Google
I am very sorry, Kevin. We have addressed this. Thank you
The restaurant was overcrowded, overpriced, and had dirty tables.
Business reply on Google
Hi Paula, Thank you for your feedback. We’re happy to hear you enjoyed the food, though I sincerely apologize for the cleanliness issue you encountered. That does not reflect our standards and something that is typically mentioned by customers. Valentine’s weekend and holiday weekends are among our busiest times of the year, but providing a clean, comfortable, and welcoming environment remains our priority at all times. Regarding your comment about being kid-friendly, we do offer a children’s menu along with highchairs and booster seats, and we always strive to accommodate families. We appreciate you sharing your experience and do hope you will try us again!
Cold food and missing items during breakfast service.
Mold found on the water pitcher served to the customer
The food served was undercooked and appeared to be reheated.
Business reply on Google
I’m really sorry that this was your experience. This is something we have chatted to our staff
Staff and management refused a minor request and provided poor service.
Business reply on Google
Good morning Don, Thank you for your feedback for sake of transparency we’d like to clarify a few things. The item that you requested was not on our menu and while we strive to accommodate customers request, this particular request was not possible. After we explain this to you, you chose to leave under no circumstances did we ask you to leave. There are plenty other items on the menu that you could’ve chosen from. our manager and owner came over as soon as he was available, as he was chatting with another customer. We are not under new management. We have probably been serving our restaurant for 28 years. we are sorry if this experience didn’t reflect the experience you hoped for.
The food served lacked flavor and quality.
Business reply on Google
Hi Xavier, Thanks for taking the time to leave a review. We know dining out can feel expensive these days, between inflation, rising food costs, and Chicago taxes, it all adds up. That said, we’d love to offer a little context around your visit. Your order included some of the most premium items on our menu, skirt steak entrée (served with eggs, hash browns, and pancakes or toast) and an everything skillet that was upgraded to include our signature pancakes. With all the add-ons and a $15 tip, your total came to around $100, though the food portion itself was closer to $75 before tax. Just for perspective, our average guest ticket is around $25, so your meal reflected higher-end selections and custom upgrades. As for the flavor concerns: our hash browns are made from real potatoes—not frozen—and crisped on the griddle. We don’t pre-season eggs so our guests can flavor them to their liking, which is why we provide salt and pepper at the table. We’ve been proud to serve this community for 28 years, and while we’re sorry to hear this visit missed the mark for you, we do appreciate your feedback and hope we’ll have a chance to serve you again.
The food served was poor quality and not fresh.
Business reply on Google
Hi Ryan, since red flags were mentioned we thought we’d share a few of our own… Red flag #1 asking for Wi-Fi at a breakfast restaurant we serve eggs and pancakes, not Zoom calls. Red flag #2. Walking in with your headphones on and not acknowledging your server. A friendly good morning sets the tone, especially when it’s 6:30 AM. Red flag #3.. and probably the biggest red flag leaving without paying for your meal. That’s just not a red flag. That’s a full-blown foul. just a thought food coming out in five minutes is usually a green flag in the breakfast world. Most folks appreciate fast service, especially risers! Maybe what you really needed was to sleep in, starting the day with a positive attitude might make a bigger difference than hopping on Google for a 6:30 am diss fest. we truly care about every guest and strive to offer a welcoming and honest experience wishing you a better mornings ahead. you might wanna try McDonald’s next time. but after looking at your reviews, it looks like you’re just one unhappy person even McDonald’s didn’t satisfy you.
customers were denied seating despite available tables
Business reply on Google
Hi Jessica, thank you for reaching out. I want to take a moment and address your concerns and provide some clarity about our approach to seating larger parties, especially on the weekends. This is also been in place for a few years now to ensure the best possible experience for all of our guests. We have a system in place where we take down names and ask to wait in their vehicles until a table is ready on the weekends. our waiting space is limited and this helps us prepare for larger groups more efficiently, while also keeping the entrance area comfortable for everyone else. Our goal is always to accommodate parties in a way that makes their dining experience as smooth and enjoyable as possible. In your case with a party of 10 the standard procedure was filled to ensure your group could be seated comfortably. while you may have noticed six available tables. We only have two that accommodate five people at a time and the back tables are dedicated to accommodate larger parties once we situate them. At no point were you or your party asked to leave, rather, we asked that you wait in your car until your tables are ready. This helps us manage our space sufficiently and ensure more seaml
The restaurant prices are considered too high compared to competitors.
Business reply on Google
Hi Deidre, thank you for your feedback! It seems from the list of reviews you have given you might want to cook from home so your content. But, we get it fast food prices can be tempting, but comparing us to Burger King or even McDonald is like comparing apples to let’s say processed applesauce. We are a family sit down diner serving fresh made to order meals with real eggs fresh bread, nothing fake. Also, since you mentioned size, let’s talk about it. Our croissant sandwich just doesn’t taste better. It’s bigger. we give you two sausage patties on one sandwich, like you said, you would have to stack two fast food sandwiches just to top that. that’s not to mention most fast food places come out of a plastic bag and popped into a microwave. Let’s chat pricing, that’s $11 with taxes included. Go ahead. Take a look at your receipt. Taxes aren’t cheap in the city of Chicago. but if you’re after fast food quality and prices, Burger King might be a better spot for you. but if you prefer something fresh and hearty, we are always here for you. Have a blessed New Year’s.
Incorrect order and rude staff response
Business reply on Google
Meisha, Thank you for taking the time to provide your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. it’s clear we missed the mark during your visit and left dissatisfied. This is not how are strive to operate or treat our customers! Your satisfaction is important to us, could you elaborate, what day did this happened, what you order vs what you received, This also helps us with more info We hope to have the chance to serve you better in the future. Again, we are extremely sorry!
Customer suffered a burn from spilled coffee with no staff assistance.
The sandwich was poorly prepared with excessive sauce and unmelted cheese.
Business reply on Google
Hi Cherise! First, let me apologize for the way your buffalo chicken wrapped looked and tasted! We agree, that is NOT how it should be. We have discussed your review and showed your picture with our cooks so they are aware as well. While, we looked up your order, we had hoped to refund you for this item. Unfortunately, Since you ordered through Uber eats, or any third party, would have to go through them for specific refunds. We noticed when looking up your order,($27.23 sub total, before Uber fees) that you also ordered sausage patties and an egg sandwich as well, we are happy to see there was nothing wrong with those items. Again, we are very sorry about your wrap, and we understand that the importance of money not being waisted.
poor customer service and unsatisfactory food quality
Business reply on Google
We are very sorry to read that your experience was not better.
Incorrect sandwich order received and poor quality food served.
Overpriced food, poor quality meals, and rude front counter staff.
Business reply on Google
Wow, pancakes are one of our items that we rarely, if ever, have had bad review on! While our pancakes are thick and fluffy, how we intend, might I suggest a crepe if you prefer more flat, not “dry” breakfast item. Prices are definitely a reflection of our current industry’s pricing and suppliers, and is what keeps this restaurant operating and in business! Look around, most sit down restaurants are closing or have closed in this community, which is sad! Even hitting up places such as Dunkin or McDonald’s, will cost you a pretty penny now a days! Thank you for taking the time to review, albeit, not the review we would like to read.
Inconsistent operating hours and lack of management oversight.
Business reply on Google
Frances! Thank you for the review and bringing this to our attention. although it’s definitely not the review I want to read. This is Dino, and I am the owner! First, let me say I am very sorry that you were turned away today! We close daily at 3pm. We take any last orders at 2:45, so even if you came in at 2:30 our staff should have welcomed you! I am there 7 days a week, and left about noon today! We will be closed this coming week for maintenance/repairs, that part is true, but that is starting tomorrow! While our signage and website is outdated, we currently only serve breakfast and lunch. Again, I am very sorry this happened. I have already contacted our staff that works today and discussed this. You can reach me at the restaurant during the week if you would like to speak to me! Again, I’m sorry your experience with our restaurant wasn’t good, I do hope you try us again! Have a blessed Sunday!
staff were rude and the grits were served lumpy and cold
Business reply on Google
Thank you for your review! I’m sorry that we may have missed the mark on giving you good experience. I will have to disagree though regarding our staff. There is not one employee of our that is rude or nasty, I’m sorry if you feel that way! Again, thank you for trying us out, and your review! We take each one into consideration.
The dinner food was poorly prepared and lacked seasoning.
Business reply on Google
Courtney, we appreciate your feedback and we are very sorry that your dinner service was not great and on top of being Father’s Day too. The dinner time staff is not a reflection of what we strive to serve and we made an important decision As of June 17, 2019, we will open be open until 3pm. We hope you will stop on by for breakfast or lunch soon!