La Beaute Nails & Spa
💅 Beauty & Spa · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician caused physical injury and failed to honor promised price discount.
Business reply on Google
Sorry to hear about your happened, I will talk to him. If you have more concerns please call me at 1 (832) 752-0999 ( Henry) . Thank you.
Staff caused physical injury and maintained unsanitary salon conditions.
Staff member was rough, performed poor service, and was unprofessional.
Poor customer service and lack of attention from management
Poor quality nail work and botched eyebrow waxing service.
Business reply on Google
Im sorry about your happened. My name Henry, i know you and your sister came to our store ,im apologize about our job, when my receiptionist told me about this .. im really felt bad & sorry! I hope i was there at that time to say sorry to you and your sister. Can you please !!! come back to fix your color or we can done our job for the best. And please call me at 8327520999 , I will be happy to take care of you. Again, im so sorry about our unprofessional.
The service provided was considered overpriced for the work performed.
Nail polish chipped and application was uneven.
The technician performed poor quality work after a color error.
Staff ignored customers and refused to provide service information.
Business reply on Google
Sorry, we will fix the happened!
Customer experienced discriminatory treatment and repeated seat changes by staff.
Customer sustained a skin burn during an eyebrow waxing service.
Technician was rude and caused physical pain during nail service.
Technicians caused physical damage to nails and skin during services.
Customer received a facial burn from waxing service and inadequate refund offer.
Staff member displayed rude behavior and unprofessional attitude toward customers.
Customer sustained bleeding injuries due to rushed and poor quality service.
Technician failed to follow requested nail shape and color specifications.
The pedicure service was rushed and lacked the expected quality.
Business reply on Google
I am really sorry for your experience with us. In my record, my employee took almost an hour for your pedi (53 min). She also offered to give you extra massage if you desire to. But you denied it, so we did compromise for your discomfort in the end. With the amount that you pay, we did more than enough already. You are more than welcome to visit our store for further question. Thank you!
Long wait times and inaccurate scheduling information provided by staff.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Nail service quality was poor and staff refused to fix issues
Business reply on Google
Sorry to heard that from you! It has been a month since that happened. So we quite confused about this case. When it happened, you should call right away. We even provided the manager phone number so you could contact us immediately when you have any complain. We would happily assist you and solve your problem, thank you.