La Catalana

Business reply on Google

Jose, we are honestly very confused by this one-star review. You left the restaurant just minutes ago, and your entire order consisted of one sparkling water, one sangria, and one Arros Mar for two people. That was the extent of your visit about 40 minutes. Our paella pans are designed for two people, and as we explained at the table (when your wife ordered) You declined when we suggested adding a tapa, which is, of course, your choice. But it’s important context when commenting on portion sizes.You mention that the food was “normal” and service “bad,” yet when Rodrigo the server you described checked in with you, you said everything was fine. The only oversight was forgetting the lemon you requested, and we sincerely apologize for that. Still, you never mentioned anything else being wrong, nor did you give us the chance to correct it on the spot. It’s unusual to base a one star review on such a limited experience, especially when you only tried one dish. Looking through your profile, it seems many of your reviews are one star, which makes this review appear less about our restaurant and more about how you approach feedback.We welcome constructive criticism, but this review simply

Business reply on Google

Thank you for your feedback. We’re genuinely disappointed by your review, especially since we did our best to address your concerns while you were at the table. It’s difficult to understand the nature of this complaint, particularly given that the dish in question was finished. We always strive to make things right in the moment and take pride in caring for every guest who walks through our doors. If there are deeper reasons behind this review, we’d prefer an honest conversation. In the end, we want our restaurant to be a place where both our team and our guests feel respected and appreciated. If that’s not possible, perhaps it’s best we part ways. ( Our waiter Roy took great care of you)