La Hacienda

The food quality and service are considered poor and inauthentic.

excessive substitution fees and unprofessional management behavior

The margarita contained no alcohol despite being advertised as a drink.

The barbacoa served was dry, dense, and stringy.

waiter double charged the tip and refused to involve management

The server displayed an unacceptable attitude and behavior.

The food quality and freshness were poor.

Waiter ignored allergy concerns and provided poor service throughout the meal.

Manager failed to resolve double billing error without customer prompting

Customer was ignored by staff and never received service.

poor food quality and missing meal item

The food quality was poor and the tamales were soggy.

The queso was served cold and the beef chimichanga tasted bad.

unprofessional staff behavior and poor quality of sparkling water

Poor food quality and inattentive service from the waitstaff.

Waiters failed to serve the table for fifteen minutes.

Manager was rude and intentionally delayed processing the customer payment.

Poor service and long wait times for staff assistance.

Staff refused to split the bill for a large group.

Customer was double charged and manager was verbally abusive