La Hacienda San Jose Silicon Valley

hotel rooms had poor hygiene, plumbing issues, and unresolved booking disputes

Unsanitary room, broken elevator, and malfunctioning fire alarm system.

Poor customer service, malfunctioning room keys, and missing hotel amenities.

Poor facility maintenance and unprofessional conduct by front desk staff.

Misleading photos, poor cleanliness, and safety concerns regarding hotel environment.

hotel room had roaches and dirty carpets and bathroom

Excessive noise from a private event disturbed guests past midnight.

Hotel failed to provide promised refund after pest issue in room

Broken air conditioning and lack of staff assistance with delivery personnel.

Hotel rooms were dirty with pests and broken air conditioning.

Hotel room had broken amenities, poor service, and pest infestation.

Room was dirty with broken air conditioning and pest infestation.

The hotel facilities were dirty and staff were unprofessional.

Front desk staff smoke at the entrance despite smoke-free policy.

Hotel had stained linens and was located in a suspicious area.

Frequent key card renewal and language barrier with hotel staff

hotel rooms infested with cockroaches and poor emergency management

Intrusive motion sensor lighting and unsafe surrounding area

Hotel staff allegedly colluded with towing company to remove guest vehicle.

The hotel room had a strong musty odor.