La Plaza Market
🛒 Retail & Products · 2 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The store charges high prices for generic brand products.
The service is extremely slow due to understaffing.
The produce was not fresh and prices were excessively high.
Business reply on Google
Laura, we regret to hear that you felt our prices were too high and that the chilis were dried out the day you visited our store. We strive to provide high-quality and fresh ingredients to our customers, and we apologize for falling short of your expectations. We appreciate your feedback and will work to improve our offerings on your next visit. Thanks for the feedback!
The afternoon cashiers are disrespectful to customers.
Stale bread and poor customer service from the staff.
Staff member hung up on the customer during a phone call.
Staff were dismissive and rude regarding a billing error.
Business reply on Google
Hello Yanet, please accept our apologies for the experience you received by one of the clerks at the store and hope you understand this is not the intention or reflection of what our expectation in the service we want you or any of our customers to experience, please allow us to better understand of your experience and give us the opportunity to get it right once again the service you expect, would you give me a call at 408-477-0794 I personally will discuss with the management of your issue and making sure to take the corrective action. Looking forward to speak with you at your earliest convenience.
Cashier displayed rude behavior and poor attitude toward a customer.
Business reply on Google
Thank you for sharing your experience with us. We're very sorry to hear about the behavior you witnessed — that is not the standard of service we aim to provide. We appreciate you bringing this to our attention, and we’ll follow up with our team to ensure every customer is treated with respect and kindness. Your feedback helps us improve, and we hope to provide a much better experience on your next visit.
Customer overcharged for item and restrooms are consistently unavailable.
Inconsistent pet policy and declining quality of food products.
Cashier staff displayed rude behavior and unprofessional attitude toward customers.
Discount policy for specific menu items was not clearly explained
Business reply on Google
Thank you for sharing your feedback, John. We're thrilled to hear that you enjoyed the food at our new location! We're sorry to hear that you had an issue with the interpretation of our Taco Tuesday promotion. We understand your frustration that the offer was not applicable to Super Tacos. Our promotion is intended to apply to our regular tacos, and we apologize if this was not made clear. We'll make sure to clarify the details of the promotion so that our customers have a clear understanding of what is included. We appreciate your visit and hope to see you again soon.
The business location has safety concerns regarding loitering and gang activity.
Business reply on Google
Carlos, we appreciate taking the time to let know about your experience, we do take pride in providing best services to you and all our customers that visit our store, unfortunately we don’t have control on the area outside our store and the bear surrounds. Should you choose to visit us, it will be always a pleasure to serve you.
The market sells spoiled meat and bread infested with flies.
Business reply on Google
Thank you
limited stock and safety concerns regarding the surrounding neighborhood
Business reply on Google
We appreciate your feedback and respect your view, we love to see you back and provide the very best experience in what is in our control, glad to meet with you at your next visit in the store.
The store environment is unsafe due to aggressive and criminal activity.
restaurant lacks soap for handwashing and food preparation
The food quality was poor and the drink was undrinkable.