La Quinta by Wyndham San Antonio by Frost Bank Center
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel room was unsanitary, damaged, and lacked basic maintenance.
Business reply on Google
Dear Erica, We are genuinely disappointed to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you experienced. Providing a comfortable and enjoyable visit for our guests is our highest priority, and we regret falling short during your stay. Please know that we are reviewing your feedback in detail and taking the necessary steps to prevent similar issues from occurring again. We sincerely hope you will consider staying with us again, as we would welcome the opportunity to provide you with the exceptional experience we strive to deliver. Sincerely, Hotel Manager
The hotel room and breakfast area are dirty and poorly maintained.
Business reply on Google
Dear Tara, We sincerely apologize for your subpar experience at our property. This is unusual compared to what our guests have with us. We are actively investigating your feedback and will take prompt action. I hope you will give us a chance to make it better for you. Sincerely, Hotel Manager
The hotel room was not cleaned properly before guest arrival.
Business reply on Google
Dear Mike Cameron, We value feedback regarding room conditions and cleanliness, as it supports our continued focus on maintaining higher standards of care, comfort, and consistency across all guest accommodations. Sincerely, Hotel Manager
Front desk gave a stranger access to an occupied hotel room.
Business reply on Google
Dear Armando ortiz, Thank you for sharing your feedback. We understand your concerns, especially while traveling with your young children. Guest safety and security are extremely important to us, and we take concerns regarding room access very seriously. Your comments regarding the handling of the room key situation have been noted and will be reviewed with the appropriate team to reinforce proper verification procedures and guest security protocols. We appreciate you bringing this matter to our attention and regret that this experience impacted your stay. But ensure you with safe and comfortable stay next time. Sincerely, Hotel Manager
Hotel room had stains, wet carpet, odors, and insect presence.
Business reply on Google
Dear Melody , Thank you for sharing your detailed feedback with us. We appreciate you bringing your concerns regarding room condition, cleanliness, odors, and overall comfort to our attention. Maintaining a clean and welcoming environment for every guest is extremely important to our team, and your comments have been shared for immediate review and improvement. We value your feedback and thank you for taking the time to provide it. Sincerely, Hotel Manager
hotel rooms were unsanitary and the property was poorly maintained
Business reply on Google
Hello Chan, I am sorry to hear that we did not meet your expectations in several areas. My apologies for all the inconveniences. We take our guests' comments very seriously. Our team has noted the issues and is working to improve the problem areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely, Hotel Manager
Cleaning staff displayed a poor attitude toward the guest.
Business reply on Google
Dear Maritza, Thank you for choosing to stay with us. I truly value your feedback regarding what you enjoyed and the areas where we can enhance our services. We will use your insights to further improve our amenities and hospitality. I eagerly anticipate your next visit for an exceptional experience. Sincerely, Hotel Manager
Room lacked wifi, had dirty pillows, and an unclean bathroom.
Business reply on Google
Dear Dipti Praveen, We are very sorry to hear about the issues you experienced during your stay, including the lack of Wi-Fi, the condition of the pillows, and the cleanliness of the washroom. Guest comfort and proper maintenance are priorities for us, and it is clear we did not meet those standards. Your feedback has been shared with our management team for immediate review, and we will work to ensure improvements are made. Sincerely, Hotel Manager
The hotel room was filthy and the staff refused assistance.
Business reply on Google
Dear Jess, We are very sorry to hear about the unacceptable condition of your room and the lack of assistance you received. Cleanliness, reliable amenities, and respectful service are priorities for us, and it is clear we did not meet those standards during your stay. Your feedback has been shared with our management team for immediate review, and we will take corrective steps to improve both housekeeping and guest support. Sincerely, Hotel Manager
Room lacked WiFi, had musty odors, and poor restroom conditions.
Business reply on Google
Dear Rohit Kumar, We are very sorry to hear about the issues you experienced, including the lack of Wi-Fi in your room, the condition of the pillows, the musty smell, and the poor state of the restroom. Guest comfort and reliable amenities are priorities for us, and it is clear we did not meet those standards during your stay. Your feedback has been shared with our management team for immediate review, and we will take corrective steps to improve both facilities and guest support. Sincerely, Hotel Manager
The hotel room contains mold and violates health safety regulations.
Business reply on Google
Dear Logan, Thank you for taking the time to share your concerns. We take any mention of health or safety issues extremely seriously, and the experience you described does not reflect the standards we work hard to maintain. Our property undergoes regular inspections, and we have not found evidence to support the presence of mold, but we will be conducting an additional review to ensure all areas meet required guidelines. We also regret that you felt your concerns were not addressed to your satisfaction, as our goal is always to provide a comfortable, habitable space and responsive service for every guest. Your feedback regarding communication and customer care is important, and we will be reviewing it closely with our team. We appreciate you bringing these matters to our attention and remain committed to improving the experience for all guests. Sincerely, Hotel Manager
Room contained mold, broken electronics, and unhelpful staff response.
Business reply on Google
Dear Alexus, Thank you for sharing your experience. We are deeply concerned to hear about the issues you encountered and the way your room change request was addressed. This is not the level of service or care we aim to provide. Our team is reviewing this situation closely to ensure it is corrected. We sincerely apologize for the inconvenience and worry this caused during your stay. Sincerely, Hotel Manager
Vehicle vandalism, poor security, and mold present in the hotel room.
Business reply on Google
Dear HITMAN14 , We are very sorry for the disappointing experience you had during your stay. The concerns you shared about cleanliness, maintenance, and security are serious and not reflective of the standards we strive to uphold. Your feedback will be shared with management to address these issues and ensure necessary improvements are made promptly. Sincerely, Hotel Manager
Room contained mold, rust, dirty surfaces, pests, and poor internet connectivity.
Business reply on Google
Dear Jackie , We are very sorry for the disappointing experience you had during your stay. The issues you described with cleanliness, maintenance, and Wi-Fi are not acceptable and do not reflect our usual standards. Your feedback will be reviewed carefully with our housekeeping and maintenance teams to ensure immediate improvements are made. Sincerely, Hotel Manager
Unsanitary room conditions and security concerns regarding building access
Business reply on Google
Dear Kamaria, Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered during your stay. Cleanliness, safety, and guest comfort are priorities for us, and it’s disappointing to learn that we fell short in these areas. Your concerns regarding the condition of the room, security at the entrance, and internet reliability are serious and will be addressed with our team. We appreciate your feedback and regret that we did not provide the experience you expected or deserved. Sincerely, Hotel Manager
Room was dirty with stained bedding and a leaking AC unit.
Business reply on Google
Dear Nathan, We sincerely apologize for your subpar experience at our property. This is generally not the situation our guests have with us. We are actively investigating your feedback and will take prompt action. I hope you will give us a chance to make it better for you. Sincerely, Hotel Manager
Hotel room was not cleaned and linens were not changed.
Business reply on Google
Dear Sandy, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies; this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality, and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression about our property. Sincerely, Hotel Manager
Hotel room had mold, cigarette odors, broken appliances, and leftover food.
Business reply on Google
Dear Kayla Yamely Moreno, Thank you for sharing your experience, and we're truly sorry to hear about the issues you encountered during your stay. What you described falls far below our standards for cleanliness and maintenance, and we sincerely apologize for the inconvenience and discomfort this caused. Your feedback is extremely important, and we will be addressing these concerns with our team to ensure they are corrected. We understand your decision and appreciate you taking the time to provide your honest review. Please visit us again. Sincerely, Hotel Manager
Hotel rooms were dirty, smelled musty, and had poor security.
Business reply on Google
Dear Cindy, We’re truly sorry to hear about the experience you had during your stay. What you’ve described does not reflect the standards we strive to maintain, and we regret that we fell short in multiple areas. Cleanliness, safety, and respectful service are top priorities for us, and your comments are being shared with the team for immediate attention. While we can’t undo your stay, we do appreciate you bringing these concerns to light so we can work toward improving for future guests. Sincerely, Hotel Manager
hotel room infested with cockroaches and unresponsive management regarding refund
Business reply on Google
Dear Ashley, We are truly sorry for the distressing experience you endured. No guest should ever feel ignored or unsafe, and we deeply regret our failure to respond with the urgency and care you deserved. Your feedback is taken seriously, and we are committed to addressing these issues with the attention they require. Sincerely, Hotel Manager