La Quinta Inn & Suites by Wyndham Austin Parmer/Tech Ridge

The hotel room was infested with bugs and lacked cleanliness.

Insufficient staffing levels negatively impacted hotel service quality.

unresolved air conditioning issues and unprofessional front desk staff

Unresolved air conditioning failure and rude front desk staff

Broken air conditioning and unprofessional, dismissive staff behavior.

Hotel charges a fee for early check-in despite room availability.

Nonfunctional wifi and telephone with unhelpful front desk staff.

The shower had low water pressure and the room was unclean.

hotel rooms had rancid odors and cockroach eggs under the pillow

Vehicle was broken into twice and management failed to provide footage

Staff used derogatory language and displayed discriminatory behavior toward a guest.

Employees and management displayed discriminatory behavior toward LGBTQIA+ guests.

Staff refused to disclose charges or provide a receipt upon request.

presence of cockroaches in the hotel room

Front desk staff were rude and unhelpful.

Front desk staff were intrusive and rude regarding guest visitors.

Hotel room was dirty with wet floors and previous guest key.

Hotel staff refused check-in and denied a refund for system failure.

Broken elevator, stained carpet, and missing room amenities.

Room was not cleaned and staff failed to provide basic amenities