La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln
🏨 Hotels & Travel · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
guest suffered bedbug bites during anniversary stay
Business reply on Google
Thank you for sharing your feedback. We’re very sorry to hear about the experience you described and the impact it had on your anniversary trip. We take concerns regarding guest comfort, cleanliness, and room conditions very seriously and will review this matter with our team. We appreciate you bringing your concerns to our attention.
Hotel refused to refund unused nights despite advance notice of checkout.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations. The issues you described regarding room , and staff interactions are concerning and not reflective of our standards. Your comments have been shared with our management team for review and corrective action. We appreciate your feedback and the opportunity to improve.
Poor room maintenance, unhelpful staff, and unsafe hotel environment.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations. The issues you described regarding room comfort, drainage, cleanliness, breakfast service, and staff interactions are concerning and not reflective of our standards. Your comments have been shared with our management team for review and corrective action. We appreciate your feedback and the opportunity to improve.
Laundry, air conditioning, and room amenities failed during the stay.
Business reply on Google
Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations. We understand how frustrating it must have been to experience multiple issues during your visit, especially while traveling with your family. Your comments regarding the laundry facilities, room amenities, housekeeping, and interactions with our team are concerning and will be shared with hotel management for review. We strive to provide a comfortable and welcoming experience for every guest, and we're disappointed to learn that we fell short during your stay. We appreciate you bringing these matters to our attention, as guest feedback helps us identify areas where we can improve. We wish you and your family all the best, and we regret that your experience left you with such a negative impression.
Unresponsive staff, broken amenities, and poor room cleanliness.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are very concerned to hear about the issues you experienced, including the lack of response regarding your television, the condition of the bedding, missing bathroom amenities, and the problems with the air conditioning. These are not the standards we strive to provide for our guests. We are also disappointed to learn that you felt uncomfortable due to activity around the property. Your comments have been shared with our management and housekeeping teams so that these concerns can be thoroughly investigated and addressed. Guest comfort, cleanliness, and service are our top priorities, and we regret that we fell short during your visit. We appreciate your feedback, as it helps us identify areas where improvements are needed. Thank you again for bringing these matters to our attention.
mold found on the air conditioning unit in the room
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations. We understand your concerns regarding the surrounding area and the condition of the AC unit in your room. Cleanliness and guest comfort are important to us, and we have shared your comments with our maintenance and housekeeping teams for review and corrective action. We appreciate your feedback, as it helps us identify areas for improvement. We wish you safe travels and thank you for giving us the opportunity to serve you.
The hotel has insect infestations and is located in an unsafe area.
Business reply on Google
Thank you for sharing your concerns. We sincerely apologize that your experience and observations led you to cancel your reservation. We take all feedback regarding cleanliness, property conditions, and guest safety seriously. Your comments have been forwarded to management for review and appropriate action as we work to improve our property.
Staff made offensive comments and vehicle was burglarized on property.
Business reply on Google
Thank you for your feedback. We are sorry to hear about your experience and the incident involving your vehicle. We understand how upsetting this must have been. Your comments regarding staff communication and security concerns have been shared with management for review. We appreciate you bringing these matters to our attention.
Unsanitary room conditions, poor staff service, and unauthorized credit card charges.
Business reply on Google
Thank you for sharing your feedback. We are sorry to hear about your experience and regret that we did not meet your expectations. Concerns regarding cleanliness, service, communication, and billing are taken seriously and will be reviewed with our team. We appreciate your comments and the opportunity to improve our guest experience.
Room amenities were non-functional and staff was unresponsive to calls.
Business reply on Google
Thank you for your feedback. We are very sorry to hear about the issues you experienced with the TV, A/C, and difficulty reaching the front desk. This is not the standard of service we aim to provide. Your concerns have been shared with management for immediate review and corrective action. We appreciate you bringing this to our attention.
Guest felt unsafe due to suspicious activity in the parking lot.
Poor room cleanliness, broken amenities, and inaccurate room description provided.
Business reply on Google
We sincerely apologize for your experience and for the issues you encountered during your stay. This is not the level of service or cleanliness we aim to provide. Your feedback has been noted, and we are addressing these concerns with our team. Thank you for bringing this to our attention.
poor maintenance, cleanliness issues, and inconsistent pricing policies
Business reply on Google
Hello Brandon, Thank you for taking the time to lay all of this out. We regret to hear that this stay did not meet your expectations, and it’s clear that several aspects fell short of what any guest should expect. Feedback like yours is taken seriously, and the concerns you’ve raised are being reviewed with the appropriate teams so they can be addressed directly. Situations involving pricing clarity, room comfort, and responsiveness from leadership are especially important, and we understand why these moments left you disappointed. We also appreciate you noting the areas of the property that need attention, and our team will be working through these points to strengthen the guest experience moving forward. Thank you again for being candid about your visit. Should you consider returning in the future, we’d love to welcome the chance to provide an experience that feels far more reliable and respectful of the standards guests deserve. Thank You, La Quinta Inn & Suites Dallas I-35 Service Team
hotel room had stains, broken furniture, and poor maintenance
Business reply on Google
Hello Tana, Thank you for taking the time to share your detailed review with us. We understand that the condition of the property and some of the room elements did not meet your expectations, and we appreciate you highlighting both the positive aspects and areas that impacted your stay. It's helpful to hear about your experience, as it provides insight into what matters most to guests and where we can improve. We hope future visits to the area offer the stay you deserve. Thank You, La Quinta Inn & Suites Dallas I-35 Service Team
hotel environment posed significant safety concerns for guests
hotel room had bed bugs, water damage, and stained furniture
hotel room was unsanitary with blood stains and poor management response
Business reply on Google
Hello Darianna, Thank you for taking the time to share your experience. We are deeply concerned and sincerely apologize for the condition of your room and the way your concerns were handled. Cleanliness, safety, and respectful service are our top priorities, and we regret falling short of our high standards of comfort. Rest assured, your insights are vital, and we appreciate you making your voice heard. Your concerns will be shared with the respective teams as we continually improve and strive to provide the best possible experience. We hope to welcome you back in the future to change your lasting impressions. Thank You, La Quinta Inn & Suites Dallas I-35 Service Team
Hotel refused refund for emergency cancellation and room was in disrepair.
Business reply on Google
Hello Nirvana, Thank you for sharing your experience. It is deeply concerning to hear about the challenges faced during such a difficult time, and the frustration caused by both your billing situation and the condition of your room. Experiences like yours highlight areas that require urgent attention to ensure clarity, responsiveness, and comfort for our guests. Your comments will be shared with our appropriate teams to review policies and address maintenance issues, as providing a safe and supportive environment is essential. We hope to regain your confidence and welcome you back for a significantly better stay. Thank You, La Quinta Inn & Suites Dallas I-35 Service Team
The hotel area is unsafe and smells of marijuana.
Room amenities were broken and staff provided poor service
Business reply on Google
Hello Christine, Thank you for providing your review and feedback. While we hope you found our beds comfortable, we're disappointed certain aspects of your stay fell short of your expectations. Rest assured, we will investigate your maintenance concerns as we work to continually improve. If your travels bring you back to town, we hope to have a chance to change your perceptions. Thank You, La Quinta Inn & Suites Dallas I-35 Service Team