La Quinta Inn & Suites by Wyndham Houston Bush IAH South

Unsettling wall art in the hotel room facing the bed.

Early check-in failed, internet unavailable, and room was not cleaned.

Hotel rooms were dirty, infested with roaches, and lacked working utilities.

Hotel room amenities were broken and staff provided poor service.

The hotel swimming pool was dirty and poorly maintained.

Unsanitary room, broken facilities, and unauthorized room access by other guests.

Hotel provided uncleaned room and failed to honor reservation

The hotel rooms and facilities were dirty and poorly maintained.

Hotel had severe mildew odor and unsafe shuttle transportation.

The hotel room was dirty and the airport shuttle was unavailable.

room had broken air conditioning and an ant infestation

Shuttle service is unavailable and room facilities are poorly maintained.

The hotel room was infested with bugs and staff were unhelpful.

Hotel provided insufficient room capacity and staff was unhelpful and rude.

The room was dirty with rat droppings and a broken door.

inaccurate amenities, poor room maintenance, and unsanitary conditions

Lack of shuttle, phone, and internet services with poor facility maintenance.

Shuttle driver drove dangerously and failed to transport guests to hotel.

Staff failed to verify reservation status before shuttle pickup.

Hotel staff gave guest luggage to a stranger and demanded shipping fees.