La Quinta Inn & Suites by Wyndham Indianapolis Downtown
🏨 Hotels & Travel · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor hygiene, security issues, and unresolved refund for damaged room.
Business reply on Google
Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously and will review your concerns with the appropriate departments to improve our services. We appreciate your insights and encourage you to follow up directly with management regarding your cancellation inquiry, as they are best equipped to assist you. Your experience helps us enhance our guest experience moving forward.
Hotel room was dirty with poor service and inadequate breakfast amenities.
Hotel rooms and common areas are dirty and in poor condition.
Hotel cancelled a pre-booked room block three weeks before arrival.
Business reply on Google
We apologize for any inconvenience this situation may have caused. We recommend reaching out to our management team for further assistance regarding your reservation. Thank you for bringing this matter to our attention, we will address it accordingly.
hotel room sheets were dirty and contained hair
Business reply on Google
We are sorry to hear about your experience and appreciate you bringing it to our attention. Rest assured, we will address these concerns with our team to ensure we maintain high standards of cleanliness throughout the hotel. Your feedback is valuable to us as we continue to improve our services for all guests.
The hotel room was unsanitary with stained bedding and broken windows.
Business reply on Google
We appreciate your feedback and regret to hear about your experience. We take cleanliness and maintenance seriously and will address your concerns with the necessary departments for further improvement. Thank you for recognizing our front desk staff; their exceptional service is a point of pride for us. Please feel free to reach out to our management directly for any further assistance or feedback.
Hotel room and common areas were dirty with multiple maintenance issues.
Business reply on Google
We appreciate your feedback regarding your recent stay with us, and we apologize for any inconvenience you experienced. Your comments have been noted, and we will address them with our team to ensure a higher standard of cleanliness and maintenance. We encourage you to reach out to our management team for further assistance with your concerns. Thank you for bringing these issues to our attention.
The hotel room had bed bugs and poor facility maintenance.
Business reply on Google
We're sorry to hear that your recent experience fell short of expectations. Guest feedback is valuable in our ongoing efforts to enhance our services. We recommend reaching out to our management team directly to address your concerns. Thank you for bringing these matters to our attention.
Unprofessional front desk staff and poor room condition
Business reply on Google
We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We value all guest comments and will address your concerns internally. Our team aims to provide excellent service to all guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
room flooding, unsanitary conditions, and unresponsive management regarding billing
Business reply on Google
We regret to hear about the challenges you faced during your stay. Feedback is crucial in our continuous efforts to enhance our services. Your comments will be shared with the management team for their review. Your patience in awaiting a response from the manager is appreciated. Thank you for bringing these matters to our attention.
blood stains found on curtains with no resolution provided
Business reply on Google
Thank you for bringing this to our attention. We take all guest feedback seriously and have shared your concerns with the management team for further review. Our priority is ensuring all guests have a comfortable stay.
Hotel room and parking garage are dirty and poorly maintained.
Business reply on Google
We apologize that the hotel did not meet your expectations during your recent stay. We take all feedback seriously and will address the concerns you have raised with our team. Your comments will help us improve our services for future guests. Thank you for sharing your experience with us.
hotel failed to provide reserved rooms and assigned occupied rooms
Business reply on Google
We apologize for the inconvenience you experienced during your stay. Our team will look into the issues raised to ensure they are addressed appropriately for future guests. Thank you for bringing this to our attention so we can improve our service quality.
The hotel room had broken fixtures and poor sanitary conditions.
Business reply on Google
We're sorry to hear about the challenges you faced during your stay. We appreciate your feedback and will address these concerns with our team for future improvements. Thank you for sharing your experience with us.
The hotel room had bed bugs and management ignored refund requests.
Business reply on Google
Thank you for sharing your experience with us regarding your stay in November. We take all feedback seriously and strive to provide a comfortable stay for all our guests. We encourage guests to report any concerns during their stay so that we can address them promptly. We apologize for any inconvenience you may have experienced and will ensure that your feedback is shared with the management team for further review. We hope to have the opportunity to welcome you back in the future.
Hotel rooms had sanitation issues, structural damage, and poor climate control.
Business reply on Google
We apologize for any inconvenience during your stay and appreciate your feedback. We take your comments seriously and will share them with our team for further review. We strive to provide a comfortable experience for all our guests and regret if we fell short in meeting your expectations. Your insights will help us improve our services for the future.
Hotel rooms had blood stains, bed bugs, and maintenance issues.
Business reply on Google
We appreciate you sharing your recent experience with us. Your feedback will be shared with the team for review. Our commitment is to provide a comfortable stay for all our guests and we apologize if we fell short of your expectations. Please contact our management directly so we can address your concerns appropriately.
Broken bathroom fixtures, poor drainage, and slow elevator service.
Business reply on Google
We're sorry to hear about your experience. We always strive to improve and value your feedback. Your comments will be shared with the necessary departments for review and enhancements to better serve our guests in the future.
hotel has poor maintenance, pest issues, and persistent unpleasant odors
Business reply on Google
We're sorry to hear about your experience and appreciate you sharing your feedback. Rest assured that we constantly strive to make improvements and provide the best service to our guests. If there are any further details you wish to discuss, please feel free to reach out to our management team directly. Your insights are valuable to us as we continue to enhance our guests' overall stay.
Hotel has maintenance issues, cleanliness problems, and an ant infestation.
Business reply on Google
We appreciate your detailed feedback and regret to learn about the inconveniences you encountered during your stay. Your concerns will be shared with the relevant departments for further review and improvement. We strive to provide a comfortable experience for all our guests and apologize for falling short in meeting your expectations this time. We hope you will consider giving us another opportunity in the future to showcase the improvements we have made.