La Quinta Inn & Suites by Wyndham San Antonio Airport
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
hotel rooms were dirty with mold, pests, and poor maintenance
Business reply on Google
Thank you for sharing your feedback. We're disappointed to hear that your experience did not meet your expectations, especially regarding cleanliness and maintenance. Your comments about the condition of the rooms and pool have been noted, as guest feedback is valuable for ongoing improvements. We appreciate you taking the time to share your insights and hope you'll consider sharing any further details with management for their review as well.
Hotel staff refused corporate rate and incorrectly charged pet fees.
Business reply on Google
Thank you for sharing your experience regarding your recent stay and interactions with our staff. We understand your frustrations and appreciate your feedback on the challenges you faced with billing and customer service. We take member benefits seriously and strive to ensure all guests feel valued and respected. Your comments will be shared with management for review and to improve our team's training. We hope that your future travel arrangements align better with your expectations.
room was unsanitary and staff hygiene practices were poor
Business reply on Google
We apologize for the inconveniences you encountered during your stay. We take all feedback seriously and will address the issues you have raised with our team to ensure a better experience for our future guests. Your comments will help us to improve our services for all our guests. Thank you for taking the time to share your feedback with us.
Inaccessible room provided despite prior request and incorrect pricing listed online.
Business reply on Google
We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address your concerns to improve our services. We appreciate your input regarding room accessibility and pricing accuracy for future guests' benefit. Thank you for sharing your review with us.
Poor building maintenance, unsanitary carpets, and security issues with doors.
Business reply on Google
Thanks for choosing to stay with us! We regret to hear about your recent experience at our hotel and appreciate your detailed feedback. We take all guest concerns seriously and will ensure they are shared with the appropriate teams for review. If you have any further comments or would like to discuss your stay in more detail, please don't hesitate to reach out to our management. We strive to provide a comfortable stay for all our guests and will work diligently to address any issues raised.
Poor room cleanliness and safety concerns regarding loitering individuals.
Business reply on Google
We appreciate your feedback regarding your recent stay. We will share your comments with our team for further review. It's pleasant to hear you found our location convenient. Should you encounter any issues during a future stay, please do not hesitate to contact our management team directly for assistance.
Staff was rude and unprofessional regarding a cash deposit refund.
Business reply on Google
We apologize for any inconvenience you experienced during your check-out process. We take customer feedback seriously and will address this matter internally to ensure a more professional approach in the future. Your comments will help us improve our service. Thank you for sharing your review with us, and we hope to have the opportunity to provide you with a better experience in the future.
Unsanitary room conditions and unreliable airport shuttle service.
Business reply on Google
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We have shared your comments with our housekeeping team for their review. It is great to hear that you found our front desk staff friendly and enjoyed the ease of check-in. Your feedback on the breakfast options and shuttle service will be communicated to the relevant departments for improvement. We hope you give us another opportunity to exceed your expectations in the future.
The hotel room had a suspected bedbug infestation.
Business reply on Google
We appreciate your feedback regarding your recent stay at our La Quinta hotel. We're glad to hear you found our staff friendly and the location convenient. Although we apologize for the issues you encountered with the room, we are taking your feedback seriously and looking into the matters mentioned. Rest assured, we are addressing the concerns raised and taking appropriate measures. Your comments will be shared with the team to improve our services.
The hotel room and common areas were dirty and unsanitary.
Business reply on Google
We're sorry to hear about your experience, and we take all feedback seriously. Our team strives to maintain high cleanliness standards. We appreciate your detailed comments and encourage future guests to reach out to our management team with any concerns during their stay. We aim to continuously improve our services for all guests' comfort and satisfaction.
Front desk staff member exhibited rude and unprofessional behavior toward guests.
Business reply on Google
We are sorry to hear about your recent experience involving one of our staff members. We always aim to provide exceptional service to all our guests. Your feedback is important to us and will be addressed appropriately. We appreciate your loyalty and hope you give us another chance in the future. Thank you for highlighting the positive aspects of your stay as well.
The hotel rooms and breakfast area were dirty and poorly maintained.
Business reply on Google
I'm sorry to hear that your experience fell short of expectations. We value your feedback and will address the issues mentioned to enhance our guests' experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
Hotel room and common areas are dirty and smell of mold.
Business reply on Google
We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We value cleanliness and guest satisfaction highly, and we will address your concerns with our team. Thank you for notifying us of your experience; it helps us improve our services for future guests.
Management failed to provide pre-booked rooms for military enlistees.
Business reply on Google
We regret to learn of your experience. Procedure to check in our armed service is different, government Contracted company has to register them in their system 1st, explain next day procedure then allot room # , I will make sure they are aware of this concern & i am certain if they can speed up process that might help. Thank you for your feedback on the service received, and we hope to welcome you back in the future.
Hotel had plumbing issues, dirty linens, and excessive noise disturbances.
Business reply on Google
Thank you for sharing your feedback with us. We regret to hear about the challenges you faced during your stay and we apologize for any inconvenience caused. Your insights are valuable, and we encourage guests to reach out to our management team directly for any further assistance. We appreciate the opportunity to address your concerns and enhance our guests' experiences.
Hotel failed to provide requested rooms and locked students out of rooms.
Business reply on Google
We sincerely apologize for the inconveniences you experienced during your stay. Your feedback regarding the room configurations and service will be shared with our team for improvement. We appreciate the recognition of our helpful security guard and regret that your overall experience did not meet expectations. We value your input and will address the issues raised for future guests' satisfaction. Thank you for taking the time to provide your detailed review.
The hotel had roaches, dirty linens, and unresolved booking extension issues.
Business reply on Google
We are sorry to hear about your experience, and we take all feedback seriously. Our team strives to provide a pleasant stay for all guests. We recommend reaching out to management directly for further assistance with your concerns. Thank you for sharing your feedback with us.
Hotel room contained roaches, filth, and staff failed to address concerns.
Business reply on Google
I'm sorry to hear about your experience at the hotel. We take all feedback seriously and will address the issues mentioned to ensure a better guest experience in the future. If you have any further concerns, please contact the hotel management directly for assistance.
The hotel rooms were unclean, musty, and had excessive noise.
Business reply on Google
We apologize that your experience did not meet your expectations. We take feedback seriously and will address the cleanliness issues with our housekeeping team. Regarding noise complaints, we regret any inconvenience caused by other guests. We appreciate your feedback and will use it to improve our services moving forward.
Poor elevator maintenance, unprofessional staff, and lack of noise control.
Business reply on Google
We're sorry to hear about your experience and appreciate your feedback. We strive to address guest concerns promptly and ensure a positive guest experience. Our team continuously works to improve services and facilities. We recommend reaching out to our management team directly for further assistance or future reservations.