La Quinta Inn & Suites by Wyndham San Antonio Alamo City
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsanitary room conditions, broken amenities, and unsafe environment due to disruptive…
uncleaned bathroom, broken amenities, and refusal to refund laundry money
Hotel has poor air conditioning, dirty linens, and damaged room furniture.
Hotel charged customer for a towel used to clean a spill.
Hotel charged excessive pet fees contrary to advertised pricing policy.
Poor facility maintenance and uncomfortable environment for families.
Unsanitary room conditions and disruptive guests in common areas.
hotel room and elevator were dirty with stained linens
Room was in poor condition with thin walls and noise issues.
Business reply on Google
Hello there, as mentioned to you many times during your stay. The upstairs rooms would be best suited for you and your baby as they are not primarily for construction workers and smokers. Even with the issues, you continues to stay multiple nights so I am not sure we are deserving of a one star. Your husband appreciated the bar and would think that would at least give us a 2 star. We would recommend you stay elsewhere and pay the higher price for the higher value on your next visit to San Antonio.
Lack of housekeeping, sanitation issues, and missing essential room amenities.
Business reply on Google
This is not our hotel, we have breakfast, we don't have roaches.we dont have kitchens. Please correctly place your review on the correct hotel or motel. Thank you
Multiple room issues including cleanliness, broken amenities, and poor service.
Pool and hot tub are broken and room filters are dirty.
Front desk staff displayed unprofessional behavior and failed to provide supplies.
Hotel staff denied bathroom access to non-guest event attendee
Business reply on Google
The women's restrooms is Out of Prder. If you would like to use it, You can and black sewage will leak out the drain. Someone decided to flush a babies diaper down the toilet. I am sorry someone else's actions have caused this inconvenience but it was not our fault and we definitely did not want it to happen You are more welcome to try it, if you don't believe us . It is not to avoid servicing you. Instead of being a keyboard warrior. Come talk to us in person. We did not host this event. They just all booked here, they are allowed to be guests too.
Poor room maintenance and uncomfortable bedding quality
Business reply on Google
Katey, thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and regret that we fell short of your expectations. Your feedback is extremely valuable, and we’ll address these concerns with our team immediately to ensure improvements are made. Thank you for bringing this to our attention. - Management
hotel rooms were unsanitary with stained bedding and dirty facilities
The hotel room was unsanitary and the staff refused a refund.
Dispute over cleaning fees and presence of mold in bathroom
Hotel lacks basic amenities and provides poor customer service
dirty room, poor service, and overcharged rates during a tournament