La Quinta Inn & Suites by Wyndham San Antonio N Stone Oak
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
undisclosed fees and poor room hygiene with broken furniture
Business reply on Google
Dear Jasmine Gonzales, We appreciate you taking the time to share your detailed feedback. We regret that your stay did not meet your expectations, particularly regarding the room condition, the odor you encountered, the maintenance concerns, and the overall resolution provided during your stay. This does not reflect the standards we strive to provide for our guests. We also understand your frustration regarding the deposit and parking charges. We encourage guests to review the policies associated with their reservation at the time of booking, as certain fees may vary depending on the booking platform and are subject to the terms of the reservation. Your comments regarding the room furnishings, bathroom condition, and maintenance concerns have been shared with our leadership, housekeeping, and maintenance teams for review as we continue working to improve the guest experience. We would appreciate the opportunity to discuss your stay further and encourage you to contact our management team directly so we can better understand your concerns and address them appropriately. We hope to have the opportunity to restore your confidence in our hotel with a more positive experience in the fut
Hotel room was dirty with maintenance issues and unhelpful staff.
Business reply on Google
Dear Connie Bridges, We appreciate you taking the time to share your feedback. We regret that your stay did not meet your expectations. We are sorry to learn about your concerns regarding the cleanliness of your room, the condition of the door, and your interactions with our staff. Providing clean, safe, and welcoming accommodations is a top priority, and we regret that your experience did not reflect the standards we strive to uphold. Your comments have been shared with our management, housekeeping, and maintenance teams for immediate review and follow-up. Guest feedback is invaluable in helping us identify opportunities for improvement, and we are committed to enhancing both our accommodations and the level of service we provide. We hope to have the opportunity to welcome you back and provide you with a significantly better experience in the future. Kind regards, RB, Guest Relations Manager
Unsanitary conditions and hazardous security issues endangering guests and pets.
Business reply on Google
Dear Jaclyn Broderick, We appreciate you taking the time to share your feedback. We regret that your stay did not meet your expectations, particularly regarding the breakfast, the condition of the property, and the concerns you raised about the pool area and your service dog. This does not reflect the standards we strive to provide for our guests. Your comments have been shared with our management team for a thorough review. While we cannot comment on specific allegations or incidents in a public forum, we take all concerns involving guest safety, property conditions, and the well-being of our guests and their service animals very seriously. Feedback such as yours is carefully reviewed so that appropriate action can be taken where needed. We would appreciate the opportunity to discuss your experience directly and learn more about your stay. Please contact hotel management at your convenience so we can better understand your concerns. We hope to have the opportunity to restore your confidence and provide you with a better experience in the future. Kind regards, RB, Guest Relations Manager
Hotel charged for full stay despite promises of partial refund
Business reply on Google
Dear yyb, We appreciate you taking the time to share your feedback. We regret that your experience did not meet your expectations, particularly regarding the condition of your room and the concerns surrounding your reservation and billing. Please accept our sincere apology for the frustration this situation caused. Providing clean, comfortable accommodations and clear communication is important to us, and your comments do not reflect the level of service we strive to deliver. Because your review involves specific reservation and billing concerns, we are unable to address those details publicly, but your feedback has been shared with our management team for review. We would appreciate the opportunity to speak with you directly and better understand your experience. Please contact the hotel management at your earliest convenience so we can review your concerns and work toward an appropriate resolution. We value your feedback and hope to have the opportunity to restore your confidence in our hotel in the future. Kind regards, RB, Guest Relations Manager
Room door and electrical outlets were not functioning properly.
Business reply on Google
Dear chris valdezo, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are sorry to hear about the maintenance issues you encountered, including the room door, bathroom door, and non-functioning electrical outlets. We also regret that our breakfast did not meet your expectations. This is not the level of quality or comfort we strive to provide for our guests. Your comments have been shared with our maintenance, housekeeping, and management teams for immediate review and follow-up. Guest feedback is invaluable as we continue working to improve our facilities and overall guest experience. We appreciate you bringing these concerns to our attention. While we regret that your experience led you to this decision, we hope you will consider giving us another opportunity to provide you with a much better stay in the future. Best Regards, RB, Guest Relations Manager
Hotel charged for a cancelled reservation despite in-person cancellation.
Business reply on Google
Dear Alexis Adcock, We regret to hear about your experience regarding the reservation and the concerns you encountered at the time of arrival and cancellation. We understand how frustrating unexpected charges and communication issues can be, especially when expectations differ from what was presented during booking. While we are unable to comment on specific billing or reservation outcomes in this forum, we take concerns related to pricing transparency and guest communication seriously. Your feedback has been shared with the appropriate teams for internal review. We encourage you to contact management directly so your reservation details can be properly reviewed and addressed through the appropriate channels. Warm regards, RB, Guest Relations Manager
The hotel pool was dirty, amenities were broken, and room was uncleaned.
Business reply on Google
Dear Christina Nevin, We regret to hear about your experience and the multiple concerns you encountered during your stay, particularly regarding pool cleanliness, restroom supplies, elevator reliability, in-room maintenance issues, and Wi-Fi connectivity. We understand how disappointing this must have been, especially as your stay was intended as a relaxing family staycation. We sincerely apologize that the condition of the pool area and associated facilities did not meet expectations. Concerns regarding cleanliness, availability of pool towels and restroom supplies, as well as unauthorized access to amenities, are taken seriously and will be reviewed with the appropriate teams to address both maintenance and guest service procedures. We are also sorry to hear about the issues you experienced with the elevator and your guest room, including the shower condition and drainage concerns. Your feedback has been shared with our maintenance team for immediate review to help prevent similar issues moving forward. We understand your frustration and disappointment and regret that your experience did not reflect the standard of comfort and reliability we aim to provide. We would welcome the o
Front desk denied prepaid reservation causing financial hardship for the guest.
Business reply on Google
Dear Chris Droegemueller, We appreciate you taking the time to share your feedback regarding your recent stay. We regret that your experience did not meet expectations, particularly with the check-in process and the handling of your prepaid reservation, which caused unnecessary stress and inconvenience during your travels. This is not the level of service we aim to provide, especially when it comes to ensuring a smooth arrival and honoring confirmed reservations. Your concerns have been shared with our front desk leadership and management team for immediate review and corrective action to prevent situations like this from recurring. We also regret that maintenance attention and overall room condition did not meet your expectations, and your comments will be addressed with the appropriate teams to improve consistency and quality standards across the property. We are, however, glad to hear you found the environment quiet during your stay, though we understand this does not offset the challenges you experienced. We would welcome the opportunity to speak with you directly to better understand your stay and address your concerns further. Please feel free to contact us at your convenienc
Excessive nighttime noise and unprofessional conduct by front desk staff.
Business reply on Google
Dear Febe Gonzales, We appreciate you sharing your feedback regarding your recent stay. We regret that your experience was impacted by excessive noise during the night, which affected your ability to rest. A quiet and comfortable environment is essential, and this does not reflect the standards we aim to provide. We sincerely apologize for the interaction you described with our front desk team. Professional and respectful service is a core expectation, and it is concerning to hear that your concerns were not handled appropriately. Your feedback has been escalated to management to review this matter carefully and ensure all guest interactions are handled with courtesy and professionalism. We understand how frustrating this experience must have been, and we are committed to addressing both the noise concerns and service standards to prevent similar situations in the future. We would appreciate the opportunity to discuss your stay further, please contact our management team directly at your convenience. We hope to have another opportunity to provide you with a more restful and positive experience. Sincerely, RB, Guest Relations Manager
The hotel room was dirty and the refrigerator was non-functional.
Business reply on Google
Hi Nicole, Thank you for sharing your experience with us. We’re very sorry to hear that your room did not meet the standards we aim to provide, and we understand how frustrating this must have been. Your feedback regarding cleanliness and maintenance has already been passed on to management for immediate attention. We always want to ensure a much better experience for our guests and take comments like yours seriously. Please feel free to contact the hotel directly so we can discuss your concerns further. We hope you will consider giving us another chance in the future, and we would be glad to welcome you back for a much improved stay. - NT, Guest Relations Manager
The hotel room lacked hot water and was not clean.
Business reply on Google
Hi Rebecca, Thank you for sharing your feedback regarding your recent business stay. We sincerely apologize that the room condition, bathroom, and service did not meet your expectations. Your comfort and satisfaction are very important to us. Your comments have been passed to management for review. If you’d like to discuss your experience further, we encourage you to contact the hotel directly. We hope to have the opportunity to welcome you back in the future and provide a much better stay. - NT, Guest Relations Manager
Hotel room contained a cockroach and stained, unsanitary bed linens.
Business reply on Google
Hi Terri, Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments regarding the room condition and service have been passed to management so we can review and take appropriate steps to improve the guest experience. We encourage you to contact the hotel directly so we can better understand your concerns and work toward providing a much better experience in the future. - NT, Guest Relations Manager
Hotel room was dirty and lacked basic amenities like tub stoppers.
Business reply on Google
Hi, Thank you for sharing your experience. We’re very sorry your stay didn’t meet your expectations—what you described is far from the relaxing getaway you were hoping for, and we understand how frustrating and disappointing this must have been. Your concerns about the cleanliness, the room situation, and the missing tub stopper have already been passed on to our management team for review. We would welcome the chance to discuss this directly with you—please contact the hotel so we can better understand your experience and work toward a resolution. We truly hope you’ll consider giving us another opportunity to provide a much better, stress-free stay in the future. - NT, Guest Relations Manager
The hotel room was dirty with hair, stains, and debris.
Business reply on Google
Hi, Thank you for sharing your feedback. We’re very sorry to hear about the condition of your room and the issues you encountered with cleanliness and service. Your concerns have already been passed to our management team for review. We encourage you to contact the hotel directly so we can better understand your experience and work toward a solution. We hope you might consider giving us another chance in the future—we’re always striving to provide a much better and more comfortable stay. - NT, Guest Relations Manager
The hotel room was infested with bed bugs.
excessive noise from other guests and unresponsive front desk staff
Lack of security and staff indifference regarding illicit activity on premises.
unreturned deposit, broken room amenities, and unavailable breakfast service
Business reply on Google
Dear Vicky Flores, Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet expectations, and we sincerely apologize for the inconveniences you encountered. We understand your frustration regarding the deposit and want to clarify that it is a standard temporary hold for incidental coverage, which is refunded after check-out. If you haven’t received it yet, we recommend reaching out directly to our front desk or your bank, and we’d be happy to assist in resolving the matter. We also regret the issues you experienced with the bathroom door, air conditioning, water pressure, and breakfast availability. This is certainly not the level of service we strive to provide, and your feedback has been shared with our team to ensure immediate attention and improvement. We hope you’ll consider giving us another chance in the future to provide you with the stay you deserved. Warm regards, -RB, Guest Relations Manager
Unsanitary room, poor service, and security concerns regarding room break-in.
Business reply on Google
Dear Jalyn Garcia, Thank you for taking the time to provide your feedback. We are truly sorry to hear about your disappointing experience and sincerely apologize for the many concerns you encountered during your stay. The issues you described including the lack of room service, the condition of the shower, the atmosphere in the hallways, and the response from our front desk team fall far below the standards we aim to uphold. Your concerns about safety and cleanliness are especially troubling, and we take them very seriously. We are currently reviewing this situation with our housekeeping and management teams, and we will be addressing the service concerns with our front desk staff directly. Please know that guest comfort and safety are our top priorities, and we regret that we did not meet your expectations. Thank you again for your honest feedback. SC-Guest Relations Manager
Room had mold, humidity, dirty towels, and poor maintenance.
Business reply on Google
Dear Alice Davis, Thank you for taking the time to provide such detailed feedback. We're truly sorry that your recent stay did not meet expectations and that you encountered several issues that impacted your comfort. We sincerely apologize for the humidity in your original room and for the condition of the towels and shower — cleanliness and a healthy environment are non-negotiable standards, and it’s clear we fell short. Your experience with one of our front desk team members is also deeply concerning. We understand how frustrating it must have been to feel unheard, and we’ll be addressing this situation directly with our team to ensure proper training and accountability. That said, we’re grateful you mentioned Madison’s professionalism — we're proud of her quick thinking and guest-first attitude, and we’ll be sure to recognize her for stepping up during your stay. Your comments about the condition of the second room, the breakfast service, and general maintenance have all been noted and shared with the appropriate departments. We are reviewing these concerns closely as part of our ongoing efforts to improve both our facilities and service standards. Though we understand your disa