La Quinta Inn by Wyndham San Antonio Market Square
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle towed due to lack of registration policy notification
The hotel room had bed bugs and a persistent unpleasant odor.
Poor room cleanliness, faulty amenities, and vehicle towed due to staff error.
unprofessional and rude behavior from front desk staff
The hotel manager charged the customer for a broken television.
Hotel room was damp and breakfast food safety was compromised.
Reservation unavailable upon arrival and poor room cleanliness
The hotel rooms are outdated and require significant upgrades.
Staff were unresponsive and failed to assist with lost property.
hotel room is infested with bed bugs and in poor condition
Hotel rooms had stained mattresses and dirty carpets.
Hotel facilities are poorly maintained and breakfast options are inadequate.
Hotel rooms contain pests, mold, and hazardous structural damage.
room contained visible mold and stains causing illness
Hotel staff used false pretenses to withhold the incidental deposit.
The hotel room is dirty and the facility is poorly maintained.
Hotel rooms were dirty, poorly maintained, and had inadequate service.
Presence of illegal drugs and roaches in the hotel room.
Hotel environment felt unsafe and room conditions were poor.
Business reply on Google
Dear Ben, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham San Antonio Market Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns. Sincerely, Tiffany B General Manager
Unsanitary room conditions and poor front desk organization
Business reply on Google
Thank you for taking the time to tell us about your stay. I would like to take a moment to address some of your concerns. Unfortunately, your check in was delayed because your company failed to send in the appropriate credit card authorization forms needed to use a card on file. Additionally, our front desk was unable to tell who in your party was checking in because your company further failed to send a rooming list and instead booked multiple rooms under one name. During your stay with us, we had multiple complaints from other guests about the noise levels in your rooms, as well as arguments and smoking. Our housekeepers were unable to clean your room during your stay because you did not answer when they knocked on your door and called, and you had your privacy lock turned when they attempted to enter. We did not receive any complaints regarding the state of your room during your stay, nor were we given any opportunities to address those at the time. Thank you again for your feedback. Best, Stacey T. Front Desk Manager