Lakeline Storage
🔧 Home Services · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Business increases monthly rates and forces unnecessary insurance policies on customers.
Business reply on Google
Thank you for your feedback. We're glad you found our facility clean and our manager friendly and helpful. We strive to be transparent about our rates, payment policies, and insurance requirements, all of which are outlined in our rental agreements. We appreciate your feedback and wish you all the best.
Office is frequently unstaffed and customer service is unresponsive.
Business reply on Google
We apologize for falling short of your expectations. Your feedback is valuable to us. Please feel free to reach out to us at [email protected] to discuss your concerns further.
Unauthorized charges were made and payment information could not be removed.
Inaccurate pricing and unfair billing practices for storage unit rental.
The business significantly increased rental rates shortly after move-in.
Business reply on Google
We're sorry to hear about your experience with the rate increases. We understand that rate changes can be frustrating for our customers, and we apologize for any inconvenience this may have caused. We appreciate your feedback and regret any negative impact on your experience with us. If there's anything we can do to address your concerns or discuss possible alternatives, please don't hesitate to reach out to our management team directly. We value your patronage and want to work towards a resolution that ensures your satisfaction.
Staff is unavailable and the office remains locked during business hours.
Business reply on Google
Hi BX BX - We are deeply sorry to have caused you frustration. We strive so hard to provide industry-leading customer service and this experience saddens us tremendously. When we leave the office to survey the property and ensure your items are safe with us, and our cleanliness standards are met, we leave a phone number for you to call posted to the door. If we miss your call, we will call you back within less than 24 hours. Another great way to reach us is to via email at [email protected]. Our home office is also available to assist by reaching out to [email protected]. Thank you for taking the time to leave us this feedback.
Property manager threatened to tow the customer's movers.
Business reply on Google
Hi Joe - Thank you for taking the time to leave a review. Anytime a moving truck is blocking entry to our property, they are asked to move their vehicle. We are happy to find alternate places for them to park their vehicle. Having a moving truck block an entrance or exit is not only disrespectful to our other customers, it is also a hazard. We apologize for any inconvenience and hope you can understand our concerns. Thank you again.
Customer left after waiting twenty-five minutes for assistance.
Business reply on Google
Hello Aislin, We want to thank you for taking the time to give feedback about your recent experience. We sincerely apologize for the frustration you experienced at our location. Your satisfaction is important to us and we would appreciate the opportunity for a second chance. I spoke to Ms. Laura about your visit and she was deeply disappointed that she was not able to take care of you and had to make you wait while she finished up with another customer. We are so sorry that we do not allow anyone to wait in the office if we have to walk the property with another customer. Thank you for taking the time to share your feedback.
Staff member was distracted and unhelpful during the rental process.
Business reply on Google
Dear Kim - Thank you for providing us with your valuable feedback. We’re disappointed to read that your experience was less than great. We will certainly take the time to review our training with the team and make sure your future experiences are up to our high standards.
Staff were unavailable and gate access codes failed to function properly.
Business reply on Google
Cali, we would like to apologize for any inconvenience you may have experienced at our storage facility. If there is anything we can do to improve your storage experience, please let one of our property managers know. We really do appreciate your business and would like to thank you again for choosing Lakeline Storage.
monthly storage unit rental price increased significantly
Business failed to honor quoted and reserved pricing for storage unit.
Inconsistent pricing, poor customer service, and exposure to paint fumes.