Lamour Nails Spa
💅 Beauty & Spa · Tujunga
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Technician caused physical injury and nail damage during gel removal
Business reply on Google
Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.
Staff caused bleeding and injury during a pedicure service.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Customer experienced long wait times despite having a scheduled appointment.
Business reply on Google
We’d like to apologize for the not so good experience you had on your last visit. I can ensure you and our customers that this is not usually happened here at our salon. So please consider coming back and let us have a chance to make it up for you. Thank you and hope to see you soon.
Long wait time despite having a scheduled appointment.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call at your earliest convenience, it would be greatly appreciated. Thank you.
Technician performed incorrect nail application and provided poor service quality.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Employee caused physical injury and poor nail service.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Improper gel removal technique caused damage to the nail plate.
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Customer waited forty minutes despite having a scheduled appointment
Business reply on Google
Hi, we apologize for your wait. We just want to explain to you that we didn’t take other customers before you. When you came, we found out that you wanted hard gel in stead of regular gel manicure, we had to switch the technician for you. The technician who was waiting for you was not specialized at hard gel. The two customers who came after were the ones that scheduled for 2 hard gel services with certain technicians. We knew that you were waiting a longtime but you we tried our best to make it work. Sorry for your inconvenience.
Technicians caused physical injury and provided poor quality nail services.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Customer left after waiting past the scheduled appointment time.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
poor quality manicure results
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Poor quality pedicure with messy application and premature chipping.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Long wait times and poor service coordination during appointment
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
The salon fails to track appointment details provided during booking.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
technician failed to provide services and equipment was malfunctioning
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Staff lack proper knowledge of professional nail care techniques.
The nail salon provided poor quality service and damaged the customer's nails.
Manicure lasted less than a week and caused physical injury.
The nail technician was distracted by other customers during the service.