Larson's Automotive
🚗 Auto & Repair · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business failed to repair the air conditioning system effectively.
Business reply on Google
Thank you for being a valued customer with us over the past 10 years. We truly appreciate your long-standing loyalty, which is why we completely understand your frustration regarding the high repair estimate for your 2016 Subaru Forester. I would like to clarify what occurred during your recent visit and address your concerns: • Previous vs. Current Repairs: During your visit in 2025, we identified a small refrigerant leak and replaced the AC Expansion Valve and Service Ports before recharging the system. On this recent visit, however, a complete diagnosis revealed that several major components of the AC system had failed, which led to the higher repair quote. • The Courtesy Recharge: Knowing the estimate was high, our team attempted a courtesy recharge to try to get you temporary cold air within your budget. Unfortunately, the current leak is so significant that the system cannot hold pressure, which is why it is now blowing warm air. We always aim to offer cost-effective options, but when multiple primary components fail, a full system replacement is the only way to restore lasting cold air. Because you have been a trusted customer for nearly a decade, I would love the chance to
Shop failed to perform repairs and overcharged for diagnostic services.
Personal property was stolen from the vehicle during service.
The vehicle misfiring issue was not resolved after repair.
The business uses low-quality parts while charging premium prices.
Excessive pricing for air filters and lack of itemized billing.
Customer charged for redundant diagnosis of a known vehicle issue.
Business reply on Google
Thank you for the feedback, sir. After inspecting the vehicle, I personally contacted you by phone to inquire if the vacuum pump was recently replaced. You confirmed it had in fact been repaired at another shop. It was then that I informed you that it was unclear whether the vacuum pump was still leaking or whether it was the valve cover due to the close proximity of these two components. I let you know that to verify the source of the leak, the engine had to be cleaned and time had to be spent running the engine and reassessing the source of leak. You agreed to the $75 fee for this troubleshooting. All the best to you. Pete Larson, Larson’s Automotive
The business charges excessive prices for automotive repairs.
Business reply on Google
Christian, thank you for your feedback. We understand prices are of great importance. The goal of Larson's Automotive is to provide high-quality service with high-quality parts that we back up with a 3-year, 36K-mile warranty. We may not always be the cheapest option.
The business failed to provide a promised quote or follow-up.
Business reply on Google
Toby, we would love to learn more about your recent experience here at Larsons Automotive. Please give us a call so we can address any of your questions or concerns.
The business charged double the quoted price for a diagnostic service.
Business reply on Google
We were very clear as to the diagnostic fees when you dropped off the vehicle. The digital inspection report you received provides detailed explanation of repairs needed for your vehicle. Our technician spent considerable time diagnosing your vehicle that has several issues. Thank you for the opportunity to serve you. All the best!
The shop failed to provide promised updates on the repair list.
Business reply on Google
I apologize for not getting a call back. Are demand for repairs on classic cars requires a lot time and resources that are getting harder and harder to get. Again sorry for trouble.
mechanic failed to fix issue and recommended unnecessary repairs
Business reply on Google
I’m sorry we didn’t live up to your standard of service.