Laurenzo's Prime Rib
🍽️ Restaurants · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor food quality and communication issues with the waitstaff.
The food quality was poor and the service was unsatisfactory.
Incorrect food orders and poor service due to understaffing
Steak was improperly cooked and service staff had a poor attitude.
Failed service requests and poor food quality for birthday dinner
The food quality and service were unsatisfactory.
food quality issues and illness reported by multiple dinner guests
The restaurant charges an unexpected ten percent to-go fee.
Inattentive server and small portion size for the price
Business reply on Google
Im terribly sorry for the bad experience on our part. We will train on this to ensure it does not occur again. I would like to take care of your check and invite you back on me. Please contact me directly to further assist you and get any other details on how we could have provided a better overall experience. 281-451-5552. Thank you for your patronage.
The bartender provides consistently rude and unprofessional service.
The restaurant removed the prime rib quesadillas from the menu.
hostess was rude and caused a long wait despite having reservations
The food served was not fresh and lacked flavor.
Business reply on Google
Thank you for dinning with us. Sorry to hear that your experience was not great when you dined with us. We would like to make it up to you, as this is not the kind of service we allow. Please call the corporate office at 713-807-8100 ext108 and Mary will be more than happy to assist you. - Laurenzo's Family
Waiter overcharged the bill and management failed to resolve the issue.
The food quality was poor with old fries and fatty meat.
The restaurant is overrated and requires tipping for valet parking.