Lavender Nail Lounge
💅 Beauty & Spa · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor quality manicure and pedicure with damaged cuticles.
Staff caused physical injury to nail beds during acrylic removal.
Nail polish chipped and business refused promised refund for overpriced service.
Customer experienced an excessive wait time without clear communication.
The business charged higher prices than advertised for services.
The acrylic nails were poorly shaped and aesthetically displeasing.
The service took too long and the final price exceeded expectations.
Business reply on Google
Thank you for taking the time to review our business, but before you jump to conclusions I’d like to give you our perspective. Your wife chose the $80 package with included complimentary regular nail polish which had already taken an hour. Then she wanted to upgrade to gel polish ($20) and add French tips ($10). Our technician took her time to thoroughly do a good job because there were multiple upgrades added to the service. If there was some miscommunication during your visit, you’re more than welcome to contact us for further details.
The business added unauthorized charges to the customer's final bill.
Unexpected charges and poor quality pedicure service provided.
Staff displayed unprofessional behavior and provided poor quality nail services.
The business charged an excessive price for a color change.
Business reply on Google
Hi Katie! The gel polish changed is $30 and the French is extra $10. You can check the price on our website at lavendernailsloungesandiego.com. Thank you
gel polish chipped and staff refused to provide a repair
Business reply on Google
Dear Yuri, Thank you for reaching out today 9/8/24 regarding the pedicure service you received 10 days ago. We always aim to provide high-quality service, and I’m sorry to hear that you were not fully satisfied. However, as per our salon policy, any concerns need to be reported within 5 days of the service to allow us to address them promptly. Since 10 days have passed, we are unfortunately unable to offer any further adjustments at this time. We appreciate your understanding of our policies, and we hope to welcome you back in the future to provide a more satisfying experience. Best regards, Lavender Nails Lounge
Customer received an infection and poor service regarding nail repair.
The salon charged a mandatory fifty percent tip to a minor.
Business reply on Google
Hi Mac First at our salon, tips are NEVER mandatory. We believe in providing excellent services and ensuring that you feel no obligation beyond your satisfaction. If your daughter or anyone is ever mandatory charged for tips, we would like you and your daughter to return to our salon in person to resolve the issue. We are committed to investigating and addressing any concerns. Second at our salon, we have NO contract with minors, and such contracts are not enforceable. You may visit us in person to discuss any concerns regarding predatory tactics against minors. For future reference, as the father, you should stay with your daughter at all times until the service is completed to ensure her comfort and satisfaction Thank you for choosing us. We look forward to seeing you soon
Staff ignored customer preferences and added unexpected extra charges.
Nail technician was rude and the manicure quality was poor.
Long wait times and poor nail service causing physical pain
Dip nails cracked and broke off within one week.
Unexpected additional charges for gel polish during pedicure service
Gel manicure chipped and peeled off within one week.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.