Lavish Nails Lounge
💅 Beauty & Spa · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Nail shape did not match the requested style.
Business reply on Google
Hi Yazmin, We are sorry to hear that the shape is not what you were looking for. A lot of times the shape rounds off with several coats of gel polish. The sharpest tapered square look will always be with acrylic color powder. Please give us a call at: 904-580-6580 or email us: lavishnailsloungefl@gmail to further discuss your experience or to schedule to correct your shape.
Poor communication regarding staff changes and unprofessional service quality.
Business reply on Google
Hi Ilene, We are sorry to hear about your experience. A lot of times when employees either move or suddenly take off for the day we don’t get prior notice. Please give us a call at: 904-580-6580 or email at: [email protected] to further discuss your experience and to allow an opportunity for us to see how we can make it right for you. Looking forward to hearing from you.
Technician caused a foot injury and applied excessive acrylic to nail.
Business reply on Google
We are so sorry for this painful and disappointing experience.. Please message us directly so we can discuss about this and make this right.
Appointment was double-booked without prior notification to the customer.
Business reply on Google
We are so sorry for this frustrating double-booking and the lack of communication, especially for something as important as your brother's wedding. We completely understand your disappointment and would love to make this right—please message us directly so we can speak with you.
Poorly applied acrylic nails with messy cuticles and overcharged pricing.
Business reply on Google
I’m ( new manager) We are so sorry for this frustrating experience . Please give us change to promised will let you happy again . Thank you
Poor quality pedicure service and lack of customer service resolution
Business reply on Google
the new manager of the salon, I want to sincerely apologize for the unacceptable service you and your aunt received. I was not managing the salon at the time of your visit, but I am personally stepping in to retrain our staff and address these standards. We pride ourselves on listening to our clients, and it breaks my heart that you felt dismissed. I would love the opportunity to make this right for you and your aunt. Please reach out to me directly via message so I can discuss and invite you back for a complimentary, high-quality treatment done right. We truly value your feedback and hope you'll give us a second chance under new management.
Customer overcharged for basic nail polish change and minimal nail art
Business reply on Google
Hi Karen, you received a dip powder and design and not just a color change. Unfortunately a manicure is not included with dip powder, however it may be requested as an additional service with an added charge. Thank you for taking the time to leave feedback and have a great day!
The nail service quality was poor and unsatisfactory.
Business reply on Google
We are so sorry for this embarrassing and disappointing experience, and as the new manager, I would love the chance to make this right. Please message us directly so I promise you will get the best service from us
Staff failed to provide requested gel polish and overcharged for correction.
Business reply on Google
Laura, When you called you asked “is there a wait for a kid’s mani and pedi?”. When your nephew came in he asked for a mani and pedi for your niece as well. Gel was never mentioned and our techs will not generally ask the child (without an adult present) for gel as they do not want to up sale a young child. During the service the nail tech had repaired your niece’s nails once as she had smudged it. We would have much rather provided gel polish as it is easy and common for younger kids to mess up regular polish. We had offered to either repaint her nails (complimentary) or to add gel with an additional charge. Her service was $38 and you had tipped $10. You refused both offers and demanded a refund. When I explained that services have been provided, you exclaimed that you would dispute the transaction. Following this experience, we may rethink our policy with minors coming in without an adult.
Staff performed unwanted services and refused a refund for poor work.
Business reply on Google
Miranda, not sure how long you’ve been wearing nails. With dipping powder we don’t do fill-ins. When you had your nails done the first time you should’ve specify how you like it done. You didn’t voice your concerns when the tech was doing your nails. You told me because you didn’t pay attention. You came back the next day, even though it wasn’t our fault. This situation happened because you didn’t pay attention. We accommodated you with a brand new set of nails. We did it because we value our customers. I don’t appreciate your review when we did what you asked for. Btw, you didn’t pay extra for nails. You paid for the services that was done. We are very transplant with our pricing. Please don’t make any false statements. Thank you!
Poor service quality and discriminatory treatment by the salon manager
Business reply on Google
Hi Jaye When you were here, I’d explained to you gel manicure last about two weeks. Great if it lasts you longer but you can’t expect a discount for your next visit when it had lasted you two weeks. We will be out of business if all customers come back in two weeks asking for discounts. Please don’t make false statements and accuse me when things don’t go your way. Our salon service and welcome all ethnicities. I am a minority myself so no need for the accusations. I do have a suggestion, the next time you get a gel manicure, please tell them your expectations first before services are rendered.
Nail technician filed nails too short and provided rough pedicure service.
Poor quality nail application resulted in scuffed polish and finger injuries.
Business reply on Google
Hi Megan, this is manager Vicki. I apologize for your previous experience at our salon. We would love to continue servicing you. I would like to speak with you please give me a call at 904-580-6580. Thank you for your time letting us know. Best, Vicki
Staff member provided rough service and displayed unprofessional behavior.
Technician provided poor nail shaping and caused physical discomfort.
Business reply on Google
Hi Grace , I’m New manager, could you please give us change to make you happy again . Nail salon is remodeling anything, professional services, great skill . Please coming back with us . We promise you will not be disappointed
Technician damaged natural nail beds through improper filing and poor communication.
Staff rushed the service and damaged the customer's nails.
Business reply on Google
Hello Stephanie, We are sorry to hear that your experience was not as anticipated. Our clients typically look through our tower of color samples while our techs work on their hands to allow them time to look through colors and to save the client time. This is specially requested when soaking off gel or dip powder. After reviewing your service I was able to learn that you had a gel polish change on top of acrylic which would require removing (drilling) the color and polishing gel color. This is typically a process that is about 15-20 minutes and your service was about 23 minutes today (2:57pm- 3:20pm). Gel polish change on acrylics would typically not require any shaping unless requested by the client and after speaking with the tech she confirmed that she did not do any shaping to your nails. Our gel polish change is $25 and is priced to be comparable to the area. Our simple polish change on natural nails is $8. Please feel free to reach out at: [email protected] or request to speak to Hannah at (904)580-6580 to further speak about the situation or if I can assist you with your nails in any way. Kind regards, Hannah
The manicure and pedicure were performed with poor craftsmanship.
Business reply on Google
Hello Maria, we would like to follow up with you to have a better understanding of your experience. Please email Hannah at [email protected] or call the salon at (904)580-6580. Thank you for providing feedback.
Poor quality acrylic nail application and refusal to properly fix work
Gel manicure chips prematurely and front desk staff is rude.
Business reply on Google
Hello Marzena. Thank you for the feedback. My name is Hannah and I am one of the managers at Lavish. I can ensure you that we provide quality products. We carry the whole line of OPI gel polishes and other brands that we feel work well. Please give us another try and specifically request for me as I can assess your nails and provide comments about what products will work best with your nails. I can guarantee that your gel will last up to two weeks. Hope to hear from you soon.