Lazy Lane Restaurant
🍽️ Restaurants · Houston
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Customers served spoiled oysters resulting in food poisoning.
Poor food quality, bad service, and lack of air conditioning.
Restaurant served incorrect cheese and denied the mistake to the customer.
Excessive wait times and poor service quality from staff.
Long wait times and poorly prepared food items
Long wait time for food despite having a reservation
Excessive wait times for food and lack of basic service items.
Business reply on Google
Hi Kaylin, thank you for taking the time to share your feedback. We're truly sorry your brunch experience didn't meet the standard we strive to provide. We understand how frustrating it is to wait that long for your meal, especially when you joined us early in service, and we apologize for the delays and the oversight with the syrup. That's not the experience we want any guest to have. We appreciate your comments and will be sharing them with both our culinary and service teams as we continue refining our operations and guest experience. Thank you for giving us a try, and we hope you'll consider visiting us again so we can provide the experience we intended.
Customer charged for order that staff failed to acknowledge or fulfill
The food was overcooked, overly salty, and service was slow.
Multiple food items were undercooked, overcooked, or lacked freshness.
Long wait times, poor food quality, and dismissive management response.
staff ignored customers and exhibited discriminatory behavior
The food quality was poor and the service was slow.
Poor food quality, terrible service, and unsanitary restaurant conditions.
Menu items were unavailable and food quality was poor.
slow service, underseasoned food, and poor staff response to complaints
Slow service and cold food served during brunch reservation.
inconsistent food quality, poor service timing, and excessively loud music
Poor seating placement and cold food served during dinner
Manager incorrectly accused a guest of intoxication and forced them to leave.