Let's Get Moving Phoenix
🔧 Home Services · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Final moving costs were three times higher than the initial estimate.
Company provided conflicting information regarding employee theft and termination.
Business reply on Google
Hello Mark, we are truly sorry to know of your concerns and problematic experience with Let's Get Moving Phoenix. We greatly understand your concerns about the missing cash and car key that has gone missing and have taken strict actions internally to ensure that your claims were addressed. Our policy does not include transport of personal valuable items or cash; as per your contract, but still have made a very generous offer to you and Gwendolyn. For any claims made to BBB, they do expect a response, and as a responsible business we do respond to all BBB complaints and claims. Our contract states that we do not offer coverage for missing items, and as per your contract, require a police report to be filled out for any suspicion of theft for missing items. Your contract states that we do not transport valuables such as cash, jewellery, which you are claiming were in your dresser; that we cannot verify were there to begin with. The 2 movers that were present on your move are no longer a part of our company. We are actively trying to resolve this matter for you and Gwendolyn and encourage you to reach our customer support team at 1877-460-2929 ext 820. LGM PHOENIX
Movers damaged furniture, lost parts, and provided inadequate compensation.
Business reply on Google
Hello Tony Hutchinson/Kyme, we are truly sorry about the experience you had with LGM Phoenix. Please reach our customer support team at 1877-460-2929 ext 820 and we will ensure this matter is rectified for you. LGM PHOENIX