Lexington Betty Smokehouse
🍽️ Restaurants · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff member was rude to customers regarding napkins and bread requests
The smoked meat lacked flavor and had insufficient sauce.
The food quality and preparation were unsatisfactory.
Inaccurate inventory and refusal to accommodate a minor price difference.
Business reply on Google
I won't even entertain myself by reading this. You were by far the strangest customer customer I have ever experienced since ive been in business. You frightened all of my staff and customers over something that was never an issue. Please never come back to the establishment or we will call the police and i will remember your face. Respectfully
The grilled shrimp was burnt and the food quality was poor.
Poor food quality, high prices, and inappropriate atmosphere for families.
The food was dry and the staff was discourteous.
The brisket sandwich served was excessively fatty and inedible.
Business reply on Google
We're sorry the sandwich wasn't to your liking today. We are happy to discuss further and fix the issue if you are interested. Please email us at [email protected]
The smoked chicken served in the nachos was dry and gristly.
Rude staff behavior and poor food quality.
The food quality was poor and the owner was unfriendly.
Business reply on Google
Yes please believe the reviews as most of our customers leave happy with the service and satisfied with their meal.
The brisket served was consistently dry and poor quality.
The food was overcooked, tough, and lacked flavor.
Poor food quality and unprofessional management behavior
Business reply on Google
Anyone reading this needs to understand that our restaurant is in a newly gentrified area on the southside in Pullman. We are only blocks from one of the most underserved areas of this entire city. We often deal with ignorance from customers who don't know the value of good food and great service. These two woman ordered food and sat in the restaurant for a couple hours enjoying their food. At the end of their meals they complained that the banana pudding they ordered didn't have enough pudding or bananas. My managers immediately tried to rectify the situation, but they insisted on speaking to Dominique the owner. They even went as far as disrespectfully interrupting a phone meeting that she was having in her car. These ladies eventually made a scene in the restaurant by throwing the trays of all of their finished food all over the restaurant and on the floor before storming out. Families including children and seniors were enjoying their Easter Dinner. How disgusting ! Fortunately the police department is right across the street and we were able to share the surveillance footage along with their license plate number. If you ever return to the restaurant you will be arrested for tr
Staff member prepared food after dropping it on the floor.
Business reply on Google
Grealondia, I am so sorry I do not recall this at all. I recall you ordering food and then following me to every corner of the restaurant you point things out like you were a health inspector. When you recieved your food I asked if everything was fine and you responded yes, as you cleared your plate. I am not a rookie in this business and I don't take well to customers acting like they can run my restaurant better than me. I deserve better than that from my community. To pretend that we gave you anything less than great service and great food is absurd. You wanted to be entertained and i am nobodies clown. I am a respected business woman. I hope one day you can better understand my position. Good luck and have a great one.
The food served was cold, bland, and of poor quality.
The smoked chicken was dry and lacked quality.
The brisket sandwich was dry, burnt, and improperly prepared.
Business reply on Google
Hi! Thank you for trying us out. We are really sorry you didn't like your sandwiches. People typically love our brisket. It's smoked fresh everyday and it's some of the best in the Midwest. I'm happy to replace your sandwiches if you would like. Open to discussing further.
Business was closed before the posted closing time
The brisket mac and cheese contained an insufficient amount of meat.