Liberty Nails & Spa
💅 Beauty & Spa · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The pedicure service was rushed and performed in the wrong order.
The customer was dissatisfied with the quality of the nail service.
Business reply on Google
Hi Love, I just want to reach out and sincerely apologize for your last experience. I understand the nails weren’t done the way you expected and I truly appreciate you bringing it to our attention. The technician who worked on you is no longer with us but she said “Sorry to you,too”. Please welcome back, Stephanie!
The business charged a higher price than originally quoted.
staff provided poor service and failed to replicate the requested design
Long wait times, inaccurate product representation, and poor checkout service.
Staff caused physical injury while removing nails.
Technician cut nails too short and injured the customer's skin.
Manicurist caused injury to finger during service
Business reply on Google
Thank you for supporting us. See you next time my friend, Jasmine Ramseier.
Poor acrylic application resulted in gaps and premature nail detachment.
Technician rushed the service and failed to follow the requested design.
Poor quality nail service and unprofessional staff behavior.
Business reply on Google
We sincerely apologize for the mistake that occurred. We kindly ask if you would be willing to return so that we may have the opportunity to correct this error. We truly appreciate your understanding and patience, and we are committed to making things right. Thank you very much,
Technician rushed the manicure and failed to correct the nail shape.
customer developed a finger infection following a nail service
Business refused to honor third-party vouchers and displayed incorrect website pricing.
Technician caused injury and performed poor quality nail application.