π¬ Entertainment Β· Dallas
total experiences
replied on google
AI-classified. Tap a category to filter the experiences below.
Rude staff and outdated theater facilities.
The business is no longer open twenty-four hours a day.
The facility is extremely dirty with unsanitary floors and bathrooms.
Staff member exhibited racist and discriminatory behavior toward a customer.
Unwanted exposure by other patrons during restricted event nights
Staff members are rude and provide poor customer service.
Staff member was rude regarding mask policy enforcement.
The customer felt uncomfortable due to the environment and other patrons.
Poor facility maintenance, high prices, and lack of staff intervention.
Management fails to address harassment from single patrons at the theater.
Staff member was unprofessional and failed to communicate a declined transaction.
Staff were reported to be rude in messages.
inaccurate event information led to wasted money
Staff member yelled at customer in the parking lot.
Staff member enforced inconsistent rules and pricing
Business reply on Google
Sorry to see you had a bad experience. We would like to know exactly what happened. If you would like to send us an email at [email protected].. We will be looking into this incident. Thank you for coming in. We hope you will come back and see us for a better experience.
The facility was unsanitary and patrons were solicited for illicit services.
Staff refused a refund after patrons felt unsafe due to harassment.
The theater environment and clientele were unappealing to the customers.
The business discriminates against transgender customers based on the day.
Business reply on Google
Im sorry about your experience. Here at lido we are always trying to make upgrades to our facility. The team at lido is very supportive of the LGBT community. We try are best to cater to all crowds we do not discriminate. Yes @9pm on the weekends we close the upstairs theater and lounge areas to straight couples and single ladies. Rooms can still be rented though. And we have a showroom floor with plenty of products to browse and even Lingerie now. If you would like to email us about your visit or anyways we can make improvements with our facility or staff you can reach us at [email protected]. We hope you come back and visit us!