Life Savers Emergency Room
🩺 Health & Wellness · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient denied adequate pain management and follow-up referrals by emergency physician
Facility failed to disclose lack of insurance coverage before appointment.
MRI technician was rude and refused to assist patient with mobility
Business reply on Google
Candance, we’re very sorry to hear about your experience and how you were made to feel during your visit. This is not the level of care or compassion we strive to provide, especially for patients in pain. We take your concerns seriously and would appreciate the opportunity to speak with you directly, please contact us at [email protected] so we can follow up and address this.
Staff member was rude and insensitive to a patient in pain.
Business reply on Google
Joseph, we’re very sorry to hear about your experience, especially during such a difficult time after your accident. This is not the level of care or respect we strive to provide. We take your concerns seriously and would appreciate the opportunity to speak with you directly, please contact us at [email protected] so we can follow up and address this.
Staff discriminated against patient regarding lack of payment options.
Staff accused patient of drug seeking and ignored serious medical symptoms.
Doctor displayed unprofessional behavior during a medical examination.
unhelpful and dismissive staff during emergency medical visit
The patient was charged eighty thousand dollars for an emergency visit.
The doctor was perceived as cold and rude by the patient.
Emergency room denied medical care due to lawyer list requirements
Business reply on Google
Hello Yesica, Thank you for your honesty. It saddens us that you did not receive the care you deserve. We will use this information as an opportunity to further train our staff.
Staff failed to verify insurance and demanded unnecessary upfront payments.
Business reply on Google
Hi Sarah We’re sorry to hear about your experience and want to make it right. Please contact us directly at 281-937-2800 so we can better understand the issue and work towards a solution.
Excessive billing for unnecessary medical services and long wait times.
Business reply on Google
Hello Cynthia, we bill according to the service rendered. Our billing is, on average, the same as all Freestanding ERs and Hospital ERs in the state of Texas. No ER is allowed to bill in a different bracket more than another ER. What you have displayed is your Explanation of Benefits, which is the value of the cost of the services you received. This is not the amount that was actually billed or paid. You may call our billing team at _________ to explain further. Our team is very easy to work with and we always keep your best interest at the forefront. Please remember that oftentimes, insurance statements create a gap between the provider and the patient. We are a patient focused company and want to make sure all your questions are answered.
Medical staff misdiagnosed life-threatening heart condition and prioritized billing over…
Staff were dismissive and disclosed another patient's private medical information.
Doctor failed to communicate or examine patient before prescribing medication.
Staff refused to assess a toddler in medical distress without paperwork.
High fees and inflexible policies for a sick patient seeking care.
Business reply on Google
Hello Suzy, We apologies for the inconvenience and the discomfit you experienced during your visit. Please allow us to reach out to you to discuss further.
Long wait time without initial patient triage or assessment
Business reply on Google
Ricky, we apologize for your experience at our Heights location. Please email [email protected] with additional information so we can put our best effort into making sure this does not happen again.
Nurse was rude and refused to remove IV promptly