Liffey Van Lines
🔧 Home Services · New York
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Company allegedly stole and auctioned customer property without notice.
Business reply on Google
So sorry to see this review and that you feel this way! I can assure you that our facility is the most secure that you will find. Individual locked units, cameras, security on site - Theft is not a concern here with the operation we run here
The company failed to show up for a scheduled estimate appointment.
Business reply on Google
Hi Marie, So sorry to see this - If we have an onsite appointment that is confirmed we most definitely show up. My thought is that you may have made a reservation with a third party online service and not direct with Liffey?
Company refused to return double payment for moving and storage services.
Business reply on Google
I'm sorry to see that you had a bad experience with our company - As a moving company we are hired to move and really do not get involved when it comes to right v wrong when it comes to an eviction.
Staff was rude, failed to show up, and doubled the price.
Business reply on Google
Good morning, So sorry to hear of the experience you had with our company. Moving can be really stressful and at a time of mourning I'm sure it can be so much more. We really try hard here at Liffey to take the stress out of moving. Guaranteed pricing, signed contracts are important and a great way to reduce any confusion and all parties know where they stand prior to moving day. If you still need a move service I would be happy to get in touch to discuss.
Company damaged glass furniture during packing and refused to provide compensation.
Business reply on Google
Hi Peter, I'm sorry to hear you had this experience. I looked into this and see that currently your file is with our insurance company. I also see notes where Liffey offered to have a glass top cut custom to your piece. I understand you noted that you have further upcoming moves where you noted you would like to use our services but based on the review here and on other platforms it would seem that you are not intending to do so due to the accident with the glass top. I'm hoping this can be resolved with our insurance company. Again on behalf of Liffey I'm truly sorry.
The company provided unprofessional service and poor communication.
Business reply on Google
so sorry to hear you had a bad experience and felt that we deserve negative stars- when moving internationally we really need to be detailed and need as much info/detail as possible. we wish you the best with your international move.
Items were damaged during the moving process due to poor handling.
Business reply on Google
Thank you for this feedback and for your review! shared with the team here and will use this info to good on our end. best of luck in your new home!
Moving crew damaged fragile items and provided dishonest accounts of incidents.
Business reply on Google
We are very sorry to hear of your experience, and are committed to providing the highest level of service to our clients. We have outsourced a company who can repair the table leg at no expense to you. We are sorry this solution does not meet your satisfaction. Please feel free to reach out to our office If you wish to proceed with the repair. Tel: 212-410-3500
Moving crew damaged furniture and company failed to process insurance claims.
The storage facility charges excessive monthly fees and credit card processing surcharges.
Business reply on Google
Good afternoon, which one of our locations did you store in? Liffey do not charge Storage customer's for credit card transactions - please call me on 212-410-3500 and I will address right away if this is the case. Did you store under your name? Thank you, Kieran
Company overcharged for late arrival and unused labor hours.
Company cancelled scheduled estimate appointment without notice
poor communication and lack of transparency during the moving process
Staff exhibited discriminatory behavior and unprofessional conduct regarding pricing.
Moving company failed to deliver all items and provided poor service.