Lincoln Hotel Philadelphia
🏨 Hotels & Travel · Trevose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel facility is unsafe, unstaffed, and misrepresented by booking platform.
room carpet has blood stains and hotel lacks basic amenities
dead mouse found next to the hotel bed
hotel has roaches, cigarette odors, and potential bedbug infestation
Business reply on Google
Tony, We appreciate your time however, we understand that you canceled your reservation and are leaving a false review. The billing issue involving Expedia has to be resolved directly with them, as prepaid Expedia does not give the hotel guest payment details. We hope you will be able to resolve with Expedia and we are happy to assist.
hotel staff gave away room and stole guest belongings
Unsafe hotel conditions, rude staff, and refusal of refund.
hotel rooms are unsanitary and staff refuse to provide a refund
hotel rooms are dirty and contain a mouse infestation
hotel room was unsanitary and damaged with safety concerns
Hotel provided incorrect room type and allowed underage alcohol sales
Business reply on Google
Hello Heather, Thank you for staying with us. We aim to provide full attention to all of our guests. Our liquor is available only for hotel guests. All of our guest rooms have been recently renovated with our hallway carpets replaced this Spring. Regarding your bed size we only offer king beds in our king bedrooms. We hope that you will give us a try again.
Hotel rooms were unsanitary, amenities were broken, and staff were unprofessional.
The hotel rooms are outdated and lack proper cleanliness.
Business reply on Google
Hello Dana, Thank you for staying with us and bringing to our attention that the cleaning staff has not been meeting our standards. We will be sure to address this with staff. In terms of the establishment the old trucker motel was renovated 5 years ago and is currently going thru a refreshing renovation as well which should be completed by the end of the summer.
The hotel room had a strong cigarette odor.
The hotel room was dirty and had stained, foul-smelling linens.
Business reply on Google
Hello Carlos, We are sorry to hear that your experience at our hotel was not as expected, however, most hotels have a 24 hour cancellation policy as does our hotel. We also aware of your stay and wish you happy holiday.
Hotel had no staff present at check-in and poor facility conditions.
The hotel room was not clean and the bed was undersized.
Business reply on Google
Hello Sabrina, I am sorry to hear that we dropped the ball. With new staff we are doing our best to help ensure proper trainings. If the website you booked your room with was mislabeled we’d love to know which website so we can then correct it. Please contact us at [email protected]
Staff member denied room access and refused service to customer
Business reply on Google
Thank you for sharing your thoughts, Rae. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (215) 639-4600.
Hotel staff allegedly stole personal belongings and provided uncleaned rooms.
The hotel rooms are dirty and smell of cigarette smoke.
Hotel rooms were dirty, occupied, and smelled of smoke.