Lion's Den
🎬 Entertainment · Columbus
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff member provided rude and unhelpful customer service.
Business reply on Google
We apologize for the experience you had during your recent visit. Your feedback is invaluable, and we will address this with our team to improve our customer service. We hope you will give us another chance to provide a better experience in the future. If you wish to discuss this further, please call our customer service team at 1-800-345-3308 from 8AM-4PM EST, Monday - Friday.
Store associate refused service due to lack of identification
Business reply on Google
Thank you for sharing your feedback, Mackenzie. We understand how frustrating this experience was. Our team is required to follow state and federal regulations regarding age verification, and when identification is requested, a valid ID must be presented before we can allow entry. While we know this can be inconvenient, our associates are simply following the law and company policy. We appreciate your understanding and hope you'll give us another opportunity to provide you with a better experience. We look forward to welcoming you and your husband back soon.
Staff member provided poor assistance and failed to check identification.
Business reply on Google
Thank you for your feedback, Monique, and we apologize for any frustration during your visit. We want to clarify that for the safety and comfort of all guests, only service animals are permitted in our stores—this does include snakes, which are not allowed. We also do have a strict policy of ID’ing customers upon entry, and we’ll be following up with our team to make sure that’s consistently enforced. We appreciate you bringing this to our attention and hope you’ll visit us again soon so we can provide the experience you deserve.
Customer was falsely accused of shoplifting by store staff
Business reply on Google
We've contacted the district manager of this location and have reviewed the security footage. The results contradict the information that you've provided. If you would like to discuss this further, please contact our customer service department to discuss your concerns. We can be reached at 1.800.345.3308 or [email protected] from 8AM-4PM EST, Monday - Friday. We look forward to hearing from you at your earliest convenience!
Staff member was rude and disrespectful to the customer.
Business reply on Google
Hi Ronickia, We're sorry to hear about your experience at our store! Please contact our customer service team so we can get more information about your visit. We can be reached at 800.345.3308 or [email protected] from 8AM-4PM EST, Monday - Friday. We look forward to hearing from you at your earliest convenience! Best wishes, LD
poor parking lot lighting and lack of visible signage