Livery
🍽️ Restaurants · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
staff refused service and failed to provide seating alternatives
Customer experienced severe food poisoning after eating skirt steak.
Business reply on Google
We take your feedback seriously and are deeply concerned about your experience at our restaurant. Your mention of a similar experience your friend had last August involving the Skirt Steak is particularly troubling to us. We want to thoroughly investigate both incidents to understand what may have occurred and ensure the safety of all our guests. Food safety is of utmost importance to us, and we are committed to addressing your concerns about our food safety standards. Please contact us at (317) 383-0330 to discuss this further so we can gather more details about your experience and work toward a resolution. Thank you.
Long wait times and poor service from the waitstaff.
Business reply on Google
Your feedback is important to us. We sincerely apologize for the long wait and poor service your party experienced. Please contact us at (317) 383-0330 to discuss this further.
The food quality was poor with salty and poorly textured items.
Server exhibited unprofessional behavior and made condescending remarks to customers.
Business reply on Google
I cannot begin to express how sorry I am to hear of your experience. It is unacceptable and far from the level of hospitality we hold ourselves to. To have your spouse's birthday dinner sullied and ruined even before it began is inexcusable and I completely understand not wanting to return to our restaurant, as we failed you on a very special day. Please know I am ashamed of my team's conduct and I offer you my utmost apologies. I cannot undo what has been done, and for that I will be forever sorry. I will try reaching out to right the wrong personally. Sincerest apologies, Michael Ayers-GM
The rice was mushy and the guacamole had too many chips.
Presence of cockroaches in the dining area and on food
Business reply on Google
Hi Marcia, Thank you for your feedback. We take all guest concerns seriously, especially when it comes to the cleanliness and safety of our restaurant. As you may know, operating in a historic building comes with occasional challenges. We are aware of the isolated issue you referenced and want to assure you that it was addressed promptly and professionally by our pest control partners. Regarding your claim of an insect on your plate, we find it surprising that such a serious concern was not brought to the immediate attention of our staff or management at the time of your visit. We would have taken swift action to investigate and make it right for you. We remain committed to maintaining a safe and enjoyable dining environment for all our guests. If you would like to discuss this further, we welcome you to reach out to us directly at (317)383-0330. Thank you again, Ali Selkirk - GM Livery Indianapolis
Server provided unprofessional and rude service to customers.
Business reply on Google
Hi Ibis, Thank you for taking the time to share your experience. I’m truly sorry to hear about your visit to our downtown location — especially given your loyalty to Livery and the Cunningham Restaurant Group. Your feedback is disappointing, but also incredibly important to us. We take pride in delivering excellent service, and it’s clear we fell short during your visit. I’d really appreciate the opportunity to speak with you directly so we can better understand what happened and do what we can to make it right. Please feel free to reach out to me at (317) 383-0330 or [email protected] at your convenience. Thank you again for your feedback — and for giving us the chance to improve. Sincerely, Ali Selkirk General Manager Livery – Downtown Indianapolis
staff failed to acknowledge or serve the table for 25 minutes
Business reply on Google
Hi Nathan! I'd like to personally apologize for your visit experience with us. Unfortunately, it seems that we dropped the ball and we would like to deeply apologize. If you could please email me at [email protected] , I'd love to see how I can make things better. Ali Selkirk Livery GM
all dishes had an unpleasant artificial aftertaste
Business reply on Google
Hello Josh, We are sorry to here that you did not enjoy the food on your visit. We operate a (mostly) from scratch kitchen and don't use soybean or rapeseed oil in our kitchens. Primarily it is Olive or Vegetable oil. Hopefully that helps to address some of the confusion. We will pass your feedback on to our culinary team.
The server provided inattentive and dismissive service to the table.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Queli. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (317) 383-0330 and we'd be happy to hear how we can do better. Our deepest apologies, Livery
Server yelled at customer after a long wait for drinks
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Ben. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (317) 383-0330 and we'd be happy to hear how we can do better. Our deepest apologies, Livery
Staff failed to return a lost bag after multiple false promises.
Business reply on Google
Your feedback is invaluable to us. We are sorry to hear about your experience and the inconvenience caused. Please feel free to reach out to us at (317) 383-0330 to discuss this matter further.
waiter failed to greet or serve table for thirty minutes
Business reply on Google
We are very sorry to hear about your experience. Please contact us at (317) 383-0330 to discuss this further, we would like to make this right for you.
The restaurant is accused of refusing to cooperate with police investigations.
Business reply on Google
Kayla, Livery Restaurant and Cunningham Restaurant Group have both complied fully with all investigation requests. We have provided everything requested. We are not at liberty to make comment on ongoing litigation. If you have further questions, please feel free to reach out ot me directly. Thank you, Cunningham Restaurant Group Carissa Newton [email protected]
Poor seating management and unprofessional host staff behavior.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Marquice. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Sincerely, Livery
Restaurant experienced a power outage with poor staff communication and service.
Business reply on Google
Hello Kc, Please accept our apology for your experience; it was completely out of our control. We were not happy with the situation either, and hope AES is able to get the power turned back on to the multiple other businesses and homes besides ourselves that were impacted. We hope to serve you again soon. Best, Livery
Staff falsely accused customers of non-payment and forced overpayment.
Business reply on Google
We’re sorry this experience wasn’t what you expected.
Management ejected customers from the bar for speaking loudly.
Business reply on Google
I would like to apologize that you had a bad experience at Livery. I am the director of operations and would like to discuss your experience further so that we can make sure something like this does not happen again. Please contact me at your convenience. [email protected].
Restaurant failed to provide safe accessibility for a disabled customer.