LOCAL Public Eatery Terry Ave
🍽️ Restaurants · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor food quality and unprofessional staff response to feedback.
Business reply on Google
Hi Grace, Thank you for visiting LOCAL and taking the time to leave your review. We would love to discuss your experience further in order to provide a better experience for your next visit and see where we can improve our service standards. If you could email me at [email protected], we'd greatly appreciate your feedback. We look forward to hearing from you soon. Thank you, Nicole General Manager
The restaurant failed to provide service to the table.
Business reply on Google
Hi Pt , Thank you for taking the time to leave us a rating. We take feedback very seriously and want to know where we missed the mark to ensure an outstanding experience for your next visit. If you could email me at [email protected], I would like to discuss your experience with us further. We look forward to hearing from you soon, Kindly, Nicole
staff failed to provide game audio and displayed unprofessional behavior
Business reply on Google
Hi Rio, Thank you for providing your feedback. I'm disappointed to hear about your experience, and would love the opportunity to discuss details with you further so we can provide an outstanding experience for your next visit. Please email me at [email protected] at your earliest convenience. Thank you, Nicole General Manager
Manager was unprofessional to staff and customer regarding seating arrangements.
Business reply on Google
Hi Qiuping , Thank you for taking the time to leave us a rating. We take feedback very seriously and want to know where we missed the mark to ensure an outstanding experience for your next visit. If you could email me at [email protected], I would like to discuss your experience with us further. We look forward to hearing from you soon, Kindly, Nicole General Manager
Long wait time and inattentive service from the waitstaff.
Business reply on Google
Hi Aaron , Thank you for taking the time to leave us a rating. We take feedback very seriously and want to know where we missed the mark to ensure an outstanding experience for your next visit. If you could email me at [email protected], I would like to discuss your experience with us further. We look forward to hearing from you soon, Kindly, Nicole General Manager
The food quality and flavor were poor relative to the price.
Business reply on Google
Hi KP, We are so sorry about your experience at Local Terry Ave. We take feedback very seriously and genuinely want to thank you for bringing this to our attention. If you could email me at [email protected], I would like to discuss this further. I look forward to hearing from you, Kindly, Nicole General Manager
waiter was disrespectful regarding an extra charge for ranch dressing
Business reply on Google
Hi, Kalpana, Thank you for taking the time to write in. Guest feedback is extremely important to us and I sincerely apologize that your experience fell short on the standard we strive for at LOCAL Terry Ave. I would greatly appreciate the opportunity to connect with you further for us to improve our service standards and impact those involved at the highest level. Please contact me at [email protected] at your convenience. Kindly, Nicole General Manager
Rushed service and failure to provide requested billing receipts
Business reply on Google
Hi Suman, Thank you for providing your feedback. I'm disappointed to hear about your experience, and would love the opportunity to discuss details with you further so we can provide an outstanding experience for your next visit. Please email me at [email protected] at your earliest convenience. Nicole Aclon General Manager
Excessive wait time for a simple takeout order
Business reply on Google
Hi Pablo, thank you for your feedback. I’m sorry to hear your takeout order took longer than expected - that’s not the experience we aim to provide, especially when the restaurant is quiet. We take urgency and attentiveness seriously, and I’ll be following up with our team on this. I’d appreciate the chance to connect and make this right - please reach out to me directly at [email protected]. Thank you,
Understaffed restaurant resulted in rushed and rude service.
Business reply on Google
Hi Sam, Thank you for taking the time to write in. Guest feedback is extremely important to us and I sincerely apologize that your experience fell short on the standard we strive for at LOCAL Terry Ave I would greatly appreciate the opportunity to connect with you further for us to improve our service standards and impact those involved at the highest level. Please contact me at [email protected] at your convenience. Nicole General Manager
Inconsistent service and insufficient portion sizes for the curry dish.
Business reply on Google
Hi B, Thank you for taking the time to write in and genuinely appreciate your continued business and feedback to allow us tomorrow improve. Guest feedback is extremely important to us and I sincerely apologize that your experience fell short of your expectations. I would greatly appreciate the opportunity to connect with you further for us to improve our service standards and impact those involved at the highest level. Please contact me at [email protected] at your convenience. Nicole General Manager
Customer experienced food poisoning and received poor follow-up from management.
Staff ignored customers for fifteen minutes to socialize with a guest.
Business reply on Google
We regret to learn about your experience at LOCAL Public Eatery Terry Ave. Please feel free to reach out to us at (206) 257-1888 to discuss this further. Thank you
Multiple items missing from delivery orders and no follow-up provided.
Business reply on Google
Tom, I'm sorry that this was missed, I would love to touch base further and resolve this for you. I will review door dash to reach you by phone so we can ensure that this doesn't happen again. Thank you again for your feedback.
customer was ignored by staff and never received service
Business reply on Google
Hi Ce'Aira Thank you for taking the time to write in. Guest feedback is extremely important to us and I sincerely apologize that your experience fell short on the standard we strive for at LOCAL Public Eatery on Terry Ave. I would greatly appreciate the opportunity to connect with you further for us to improve our service standards and impact those involved at the highest level. Please contact me at [email protected] at your convenience Nicole A General Manager
The restaurant discontinued their weekly taco and wing food specials.
Business reply on Google
Thanks for your feedback, we still have a few of those specials, take a look at our menu. Please feel free to reach out to us at (206) 257-1888 to discuss this further. Kindly, Nicole General Manager
The burger was over-salted and the fish was undercooked.
Business reply on Google
Hi Kaylee, Thank you for taking the time to leave us a review. I'm so sorry to hear that we missed the mark with your experience. I would love the opportunity to connect with you further and get more details on how we can provide a better experience for our guests. Please feel free to reach out at [email protected]. I look forward to hearing from you. Kindly, Nicole | General Manager
The restaurant serves small, overpriced portions that lack flavor.
Server ignored the family for twenty minutes while attending other tables.
Business reply on Google
Hi Patti, Thank you for providing your feedback. I'm disappointed to hear about your experience, and would love the opportunity to discuss details with you further so we can provide an outstanding experience for your next visit. Please email me at [email protected] at your earliest convenience. Nicole Aclon General Manager
Server provided poor service and threw the customer's credit card.
Business reply on Google
Hi Brandeth, Thank you for taking the time to leave us feedback on your experience. I am so sorry to hear that we completely missed the mark for our standard of service for you. I would love to take care of your next meal and drinks if you decide to give us another shot; it is unacceptable what happened for you here this time - on your birthday no less! Please reach out to me directly at [email protected] and I would be happy to set up a Gift Card to (partially) make up for yours being tossed. I sincerely hope to hear from you, and look forward to another opportunity to nail it on your next visit with us. Cheers, Lauren Alberg | GEM