Lockaway Storage
🧰 Other Services · San Antonio
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
frequent price increases made the storage unit unaffordable
Business reply on Google
Hi Marie, Lockaway Storage - O'Connor works hard to provide value for our customers through competitive pricing and by maintaining a clean, safe, and secure facility with the best customer service in the self storage industry. We’re sorry to hear you are unsatisfied with your rate. Sincerely, Lockaway Storage - O'Connor
Frequent price increases and lack of adequate waste disposal facilities.
Business reply on Google
Hi Am, Lockaway Storage - O'Connor works hard to provide value for our customers through competitive pricing and by maintaining a clean, safe, and secure facility with the best customer service in the self storage industry. We’d like to discuss your concerns in more detail. Will you please give us a call at 833-635-0500 or [email protected] to discuss? Sincerely, Lockaway Storage - O'Connor
Staff failed to provide requested contact information after promising a callback.
misleading information regarding insurance requirements and promotional rent discounts
Business reply on Google
We’d like to apologize for the experience you had with us, Melanie. We set a high standard for ourselves, so we are disappointed to hear that your interaction with us did not meet those high standards. We would greatly appreciate it if you would contact us at 833-635-0500 or [email protected] so you can provide more insight to help us get better. Sincerely, Lockaway Storage - O'Connor
Persistent HVAC failure and significant rent increases caused customer departure.
Business reply on Google
Thank you so much for your kind words, Phil. We try to provide the most secure and clean storage facilities and we are so pleased we could meet your expectations! Cheers, Lockaway Storage - O'Connor
The mobile app frequently fails to open the storage facility gate.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Mariela Sanchez. We set a high standard for ourselves and our storage facility, and we regret to hear that standard was not met in your interaction with us. Please get in touch with us at (210) 599-2015 and we'd be happy to help you out. Sincerely, Lockaway Storage - O'Connor
The business increases storage rates every six months without prior notice.
Business reply on Google
Thank you for providing your feedback, John Justin. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive amenities. We try to offer a wide array of storage options for every budget, please get in touch with us at (210) 599-2015 and we'd be happy to see if a different option may be available to suit your needs. Sincerely, Lockaway Storage - O'Connor
mandatory insurance requirement and recurring price increases
Business reply on Google
Hey Amy, we'd like an opportunity to make our score better with you. If you'd like to give us a chance at figuring out how we can make your rental experience better, please email [email protected]. This is our home office and you can be sure to hear back from someone very soon. Peter