Lone Star Aviators

Business reply on Google

Hi Rahul, We’re truly sorry to hear that you’re unhappy with your recent experience, and we appreciate the opportunity to clarify what happened. As you know, empty legs are deeply discounted repositioning flights that are made available when someone books a full-price retail charter. Because they rely entirely on the schedule of the primary charter, they are inherently subject to change or cancellation. This is noted on our website, where we state: “Please note that empty legs are never guaranteed and may cancel or change at any time.” In your case, when the retail portion of the trip was cancelled, it unfortunately made your empty leg segment unavailable. Our team immediately began working to find alternative solutions, including exploring ways to reconfigure our aircraft schedules to still accommodate you. However, we understand that you preferred an immediate refund and chose not to pursue the alternate options we were actively trying to arrange. We completely understand the frustration that can come with booking an empty leg. While they offer significant savings, they do come with limitations that are not always ideal. That said, we’d truly love the opportunity to show you the