Loro Asian Smokehouse & Bar
🍽️ Restaurants · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The food was poorly prepared with an excessive amount of vinegar.
Business reply on Google
Simon, we sincerely apologize for your disappointing experience with us. We're truly sorry to hear that the veggies were overwhelmed with vinegar and that it affected your entire meal. This is not the quality or balance of flavors we strive for, and we understand your frustration. We'd really appreciate the opportunity to learn more about what happened and make this right. Please reach out to us directly at [email protected] so we can address your concerns properly. Thank you for taking the time to share your feedback with us. Best regards, The Loro Asian Smokehouse & Bar Team
The restaurant failed to include the entree in the delivery order.
Business reply on Google
Joseph, we sincerely apologize for this disappointing experience. Missing your brisket entree is completely unacceptable, and we're sorry you were left eating just sesame noodles and white rice. You deserved so much better, both with your order and the response you received when you called. We understand your frustration with how this was handled. This isn't the experience or service we want to provide our guests. We'd really appreciate the opportunity to make this right. Please reach out to us directly at [email protected] so we can address this properly. Best regards, The Loro Asian
Customer ignored by staff and felt uncomfortable with payment policy
Business reply on Google
Home, we sincerely apologize for the disappointing experience you had during your recent visit. You're absolutely right—being busy is never an excuse for ignoring guests or failing to acknowledge them. We're sorry that Taylor and Dillion didn't greet you promptly and that our request for a card on hold felt uncomfortable, especially after already feeling overlooked. We truly value you as a returning guest, and this service fell far below the standard we strive for. Your feedback is important, and we'd like to make this right. Please reach out to us directly at [email protected] so we can discuss this further. We hope to have the opportunity to restore your confidence in us. Best regards, The Loro Asian Smokehouse & Bar Team
The sandwich is overpriced and lacks sides or value.
Business reply on Google
Daghan, we apologize for your disappointing experience with our sandwiches. Your feedback about the value and portion is heard loud and clear. This isn't the experience we want our guests to have. We'd love the opportunity to make this right if you would reach out to me directly at [email protected]
Small food portions and poor quality rice.
Business reply on Google
Raman, we're sorry to hear your first visit didn't meet your expectations. This isn't the experience we want any guest to have, and we'd love the opportunity to make it right. Please reach out to me directly at [email protected] so we can better understand what happened and hopefully welcome you back for a better experience.
Disruptive environment caused by unsupervised children and poor drink quality.
Business reply on Google
Brandon, we apologize for falling short of your expectations. We're disappointed to hear that your cocktail didn't meet your standards and that the atmosphere wasn't what you were anticipating. We do try to balance being a family friendly all-inclusive atmosphere and creating an ambiance that makes everyone feel welcome. Please reach out to me directly at [email protected] so we can invite you back to give us another shot.
Slow service and poorly prepared food at this location.
Business reply on Google
J, we sincerely apologize for falling so short of your expectations, especially knowing how much you loved our Austin location. These issues don't reflect the quality we strive for, and we take your feedback seriously. We would appreciate the opportunity to make this right. Please reach out to me directly at [email protected]
inadequate parking availability leads to customer vehicles being towed
Business reply on Google
Hi Emily, Thank you for taking the time to share your feedback with us. We're glad to hear that you've enjoyed the food at Loro, but we're sorry to learn about your experience with our service and parking situation. We understand how frustrating parking can be, especially in a busy area like Houston Heights. Your comments are important to us, and we'll be looking into ways to improve both our service and parking options. We appreciate your visit and hope to have the opportunity to provide you with a better experience in the future.
Long wait times, insufficient portion sizes, and poor staff service.
Business reply on Google
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Loro Asian Smokehouse & Bar. It is disappointing to learn that we did not meet your expectations during your visit. We strive to provide excellent service and delicious meals to all our guests, and we fell short on this occasion. I apologize for the delay in receiving your food and the issue with the salmon bowl. Additionally, I regret that the service at the bar did not meet our usual standards. Please reach out to me at [email protected] as I'd like to invite you back in to receive the service we strive for all of our guests.
Poor food quality and unhygienic food handling practices by staff.
Business reply on Google
Thank you for taking the time to share your feedback with us Suzy. We sincerely apologize for your recent experience. It is disappointing to hear that we did not meet your expectations and missed the mark during your visit. We also regret to hear about the issues you encountered with the portion size of the salmon and the preparation of your drink. Your comments about food handling are particularly concerning, and we will address this with our team to ensure proper hygiene practices are followed at all times. Please reach out to me at your earliest convenience as I'd like to get some more details about your visit. [email protected] Thank You -Dillon
Customers experienced food poisoning after consuming pulled pork at the restaurant.
Business reply on Google
Dear Patricia, Thank you for taking the time to share your experience with us, and I am truly sorry to hear about what you and your husband went through. Your health and safety are our top priorities, and we take such matters very seriously. We evaluate our food safety practices multiple times a day to ensure the highest standards are met. I understand your disappointment, and I sincerely apologize for the distress this has caused. If you would like to discuss this further, please feel free to reach out to us directly. Your feedback is invaluable to us, and we hope to regain your trust in the future. Thank you again for bringing this to our attention. Sincerely, Jimmy Blizard Loro Asian Smokehouse & Bar
Staff displayed aggressive and disrespectful behavior toward a delivery person.
Business reply on Google
We are very sorry to hear about the situation that happened on your recent visit. Thank you for bringing this to our attention. If you have access to the video you spoke of, do you mind sending it to us? Sincerely, The Loro Asian Smokehouse & Bar Team [email protected]
Fountain drink machine exploded causing property damage and poor staff response.
Business reply on Google
Hello DIVISI strings, Thank you for taking the time to share your experience with us. I am truly sorry to hear about the incident with the fountain drink machine and the inconvenience it caused. I understand your frustration, and I hope to get the chance to make it right for you. We take feedback like yours seriously and are addressing this situation with our team so that we can do more to address similar situations in the future. Your experience is important to us, and we are committed to making improvements. If you would like to discuss this further, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Jimmy Blizard Loro Asian Smokehouse & Bar
Staff provided poor service and lacked communication regarding order status.
Business reply on Google
Dear Santiago, Thank you for your feedback regarding your recent experience with our DoorDash pick-up service. I'm sorry to hear it didn't meet your expectations, and I apologize for the inconvenience. We aim to provide excellent customer service, and I will address your concerns about the bartender with our team to prevent this from happening again. On a positive note, I'm glad the valet and chef made a good impression, and we appreciate your kind words about them and our restaurant's ambiance. Your feedback is crucial for our improvement. Thank you for bringing this to our attention, and we hope to serve you better in the future. Best, [Your Name] Loro Asian Smokehouse & Bar
Food served cold and undercooked at late hour
Business reply on Google
Dear Jennifer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent visit. Serving cold corn fritters and an undercooked burger is certainly not up to our standards, and we regret that this happened to you. We appreciate your honesty and will be addressing these issues with our kitchen team to ensure that such lapses do not occur in the future. Your experience is not reflective of the quality we strive to provide, and we are sorry that we fell short during your visit. Thank you for bringing this to our attention, and we hope you might consider giving us another chance. If you're willing please reach out to us at [email protected] so we can make it right. Best regards, Ashley Wilson Loro Asian Smokehouse & Bar
The brisket rice bowl had poor taste and small portion size.
Business reply on Google
Thank you for taking the time to share your feedback. We're pleased to hear that you found our service to be great, but we're truly sorry to learn that the brisket rice bowl did not meet your expectations. Please reach out to me a [email protected] so I can get more information about your visit. Regards, Dillon Springer
Business failed to update operating hours for a private event.
The restaurant management firm lacks diversity in its hiring practices.
The food quality and sauce flavor were unsatisfactory.
The food was served cold, bland, and overpriced.