Los Campeones Gym Austin North
🏋️ Fitness & Gyms · Austin
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Gym equipment repairs are slow and cleaning supplies are often empty.
Business reply on Google
Thanks, Alex!!
Gym requires in-person visit for membership cancellation
Front desk was unattended for over fifteen minutes
Inconsistent enforcement of gym filming policy by staff member.
gym temperature is too high and staff ignore disruptive weight slamming
gym has loud music, cold temperatures, and poor cleanliness
The gym consistently opens late on Sunday mornings.
Staff rushed customer out before finishing workout at closing time.
Excessive wait times for equipment due to large training groups
The gym facility is extremely dirty and poorly maintained.
Business reply on Google
Kendall, I’m super happy today to cancel your membership and refund your dues. Your trainer has also terminated you as I understand you’ve been so nasty in his classes that other people have actually left mid session. Feedback is fine and welcome and something we respond to diligently. But your meltdown claims on the condition of the gym aren’t just inaccurate they come from a dark nasty place. We have an excellent team that works diligently daily to keep the gym clean and organized for the over 800 people that work out at Los Campeones Gym every day. Good luck at your new gym.
The gym's WiFi connection is frequently unavailable.
Business reply on Google
Michael, Happy to report we are now on an enterprise Wi-Fi and you should experience no troubles in the gym. Thanks so much!
Members are harassing and threatening other members at the gym.
Business reply on Google
Anthony, I am really sorry to see this. We will reach out to you today to hear about your experience and do what it takes so that you feel great coming to the gym. Thank You.
Trainer occupies multiple machines for extended periods during busy hours.
Business reply on Google
Thank You for the thoughtful comments, Michael. I know Will well and he is a high-energy trainer who puts his clients though some things for sure. I spoke to him on this and he will be mindful of super-set setups and he is always a professional. If you need a machine, please let him know and he will adjust. Appreciate you and the feedback. Tim
gym continued charging membership fees after cancellation
Business reply on Google
Henry. I’m sorry you had a bad experience. We have a very simple cancellation policy- just 10 days prior to the next billing. I see you last were in the the gym on 11/27, were billed rightly for December and have had no subsequent billing. We work very hard to keep our billing accurate. If you need more assistance please DM and I’ll be in touch.
Excessive music volume and unhelpful staff response to complaints.
Business reply on Google
Lee. Come to the desk and we can react to your feedback in real time. Thanks.